I was directed by an Amazon customer service agent to cancel a delivered shipment (FBA182JPRCPL), which was delivered on June 28, 2024. (Case ID: 15797177501)

Today is March 1, 2025, and as of now, Amazon still hasn’t received the shipment.

We have opened multiple cases regarding this shipment, but after further investigation, Amazon has no proof that the units expected in shipment FBA182JPRCPL were received by the fulfillment center (Case ID: 17035820131).

As a result, we have identified shipment FBA182JPRCPL as a lost shipment and are requesting reimbursement from our logistics provider. However, one of the reimbursement requirements is that the lost shipment must have a “Closed” status.

Unfortunately, due to the customer service agent’s direction to cancel the

shipment, it is currently in a “Cancelled” status, which has caused the logistics insurance to refuse reimbursement. We are now stuck in a loop with no way to resolve the issue.

The only way to fix this situation is to recover the shipment status from “Cancelled” to “Closed.”

Here we are requesting this change because the original advice from the Amazon customer service agent to cancel the shipment has led to this status issue, and it is the root cause of the problem preventing reimbursement.

Could you pls help to fix it to recover the shipment status from “Cancelled” to “Closed.”?

@Christine_Amazon@Bryce_Amazon@Dominic_Amazon@Topher_Amazon