Hi @Seller_kRFJJgGA5mDeg,

Thank you for your post. I understand you have questions about your Account Health Rating score (AHR)

Seller_kRFJJgGA5mDeg

My account health score has gone from 1000 to 976 since Wednesday of last week

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Seller_Qbd0RsfZFEZBY

Its a rolling score so it will go up and down with sales volume

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As @Seller_Qbd0RsfZFEZBY state, the AHR score can still fluctuate even when no violations are present on the Account Health page. This is likely due to sales volume. The Account Health page measures listing activity on a rolling 180 period. For sales volume falling within this period, you may see a raising or lowering of the AHR score.

For example, if there was a large sales volume in the month of February, as the 180 day rolling metric includes those sales, the score may raise. Sellers will see this elevated score until the sales roll out of the affected 180 date range. In our February example, you would see that score increase from February when they begin to affect the metric until September when the 180 day period for those February orders would elapse. As the affected orders roll out of the 180 period, the AHR score would then drop to reflect that those sales are no longer affecting the score. Typically, the score will increase up to four points for every 200 successful orders completed within the rolling 180 period with no listing violations being incurred.

Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.

Regards,

Troy