change in Safe-T claims from 1st Auigust - so 14 days notice?
New update notified today regarding a major change in the safe-t reimbursement policy,
we often have customers return software products with broken seals or compromised serial activation code numbers - it would seem these are no longer covered when a customer says change-of-mind yet returns a obviously used product.
additionally a number of customers have recently just affixed a returns label directly to a product box (even video games!) - and put it into the post. these would now not be covered as "damaged packaging" is now being excluded - yet these products often returned as "bought in error" "no longer wanted" cannot be resold.
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amazon message reads
Hello,
Effective from August 1, 2025, the SAFE-T reimbursement policy for Easy Ship, Self-Ship and Seller Flex orders will be updated to be in line with industry standards and to ensure that damage claims are processed accurately.
With this change, we will no longer process SAFE-T reimbursement claims for the following return reasons:
• Product primary packaging or box damage
• Broken or open seals
To avoid unapproved claims, we recommend that you do the following:
• Ensure that items are securely packed for shipping.
• Submit claims only for product damage or other eligible issues.
• Include clear photos when documenting return conditions.
To view the updated policy, go to SAFE-T Policy for Easy Ship, Self-Ship and Seller Flex orders: Terms and Conditions.
The Amazon Services team
change in Safe-T claims from 1st Auigust - so 14 days notice?
New update notified today regarding a major change in the safe-t reimbursement policy,
we often have customers return software products with broken seals or compromised serial activation code numbers - it would seem these are no longer covered when a customer says change-of-mind yet returns a obviously used product.
additionally a number of customers have recently just affixed a returns label directly to a product box (even video games!) - and put it into the post. these would now not be covered as "damaged packaging" is now being excluded - yet these products often returned as "bought in error" "no longer wanted" cannot be resold.
---
amazon message reads
Hello,
Effective from August 1, 2025, the SAFE-T reimbursement policy for Easy Ship, Self-Ship and Seller Flex orders will be updated to be in line with industry standards and to ensure that damage claims are processed accurately.
With this change, we will no longer process SAFE-T reimbursement claims for the following return reasons:
• Product primary packaging or box damage
• Broken or open seals
To avoid unapproved claims, we recommend that you do the following:
• Ensure that items are securely packed for shipping.
• Submit claims only for product damage or other eligible issues.
• Include clear photos when documenting return conditions.
To view the updated policy, go to SAFE-T Policy for Easy Ship, Self-Ship and Seller Flex orders: Terms and Conditions.
The Amazon Services team
7 replies
Seller_ZQyopdiwkUHOZ
This is so typical of Amazon
- Introduce a new policy that no one wants and that helps no one (refund on first scan)
- Create a new way to deal with one of the major problems created by the point above (expanding Safe-T Claims)
- Fail to properly comply with their own above policy
- Receive complaints, negative feed back, and in some cases legal notices due to failure to properly implement the scheme
- Change the scheme by ignoring all of the feedback and problems raised and making it even more punishing for third party sellers and even more attractive for scammers..
- Give completely unacceptable notice of this change, if they even give notice at all.
Seller_Nprc5XWvdLYk9
just wanted to add a comment
"the SAFE-T reimbursement policy for Easy Ship, Self-Ship and Seller Flex orders will be updated to be in line with industry standards"
please tell us what "industry standards" for a auto-refund on first scan of a return (without qualifying what has been returned and in what condition) and leaves the seller to argue it out afterwards
Seller_7xa4giJ3wJ3FU
Change the reason for your claim? If you can't beat em, join em.
Amazon are expecting Sellers to be completely honest, but NOT the Buyers.
Most Buyers now, in any case are getting savvy to what Return Reason they need to give to avoid paying return postage.
As usual everything Amazon do is bias to the Buyer.
We'll be giving it away soon!
Seller_OC4AKQTpHwKwL
This could be against the law.
When sellers send items, they are responsible for safe delivery to the customers. Therefore, surely, if anything goes wrong with a return, we should be able to claim.
The way we often receive products back, it is amazing they even get back to us. idiots have put the address sticker on the front of a book before now, no packaging at all.
We are also on the count down to leave.
