EU account charges from 4 years ago
I am hoping that one of the mods can point me in the right direction. I have an issue with my Amazon EU accounts going back to just after Brexit. I have tried many times to resolve this issue with no success. Three months before Brexit happened, I stopped using the old EFN network to ship my products from UK to the rest of the EU. On the day of Brexit all of my EU accounts read 0 as no sales or returns were had been made. About 3 months after Brexit my account in Germany started going into negative amounts owed. I discovered that I was being charged for the storage of 1 unit in Germany. I had never given Amazon the permission to store my stock in the EU and it should have been retuned back to the UK automatically. I tried many times over many months to sort this issue contacting SS in the UK and Germany. I tired disposing of the stock and getting sent back to the UK. I even tried to buy it, but it as not for sale on Amazon.de. So I gave up and the amount owed has slowly creeped up to over £500. I am now getting emails asking me to update the credit card details so that it can be paid. The email also says that my account is at risk if it is not paid. I have left it as I don’t care about my .de account, I do care about my UK account. I have recently contacted SS asking them to help. They won’t help until the card details are updated. I know that as soon as the card details are updated, they will take the amount outstanding and then not help in anyway to get the issue sorted and send me a refund. As it is Amazon’s error that has created the charges and Amazon has not helped to resolve the issue when I tried, I am not prepared to pay it. Surely there is a human being in Amazon who can look at this and sort it without me adding my card and getting unfairly charged.
EU account charges from 4 years ago
I am hoping that one of the mods can point me in the right direction. I have an issue with my Amazon EU accounts going back to just after Brexit. I have tried many times to resolve this issue with no success. Three months before Brexit happened, I stopped using the old EFN network to ship my products from UK to the rest of the EU. On the day of Brexit all of my EU accounts read 0 as no sales or returns were had been made. About 3 months after Brexit my account in Germany started going into negative amounts owed. I discovered that I was being charged for the storage of 1 unit in Germany. I had never given Amazon the permission to store my stock in the EU and it should have been retuned back to the UK automatically. I tried many times over many months to sort this issue contacting SS in the UK and Germany. I tired disposing of the stock and getting sent back to the UK. I even tried to buy it, but it as not for sale on Amazon.de. So I gave up and the amount owed has slowly creeped up to over £500. I am now getting emails asking me to update the credit card details so that it can be paid. The email also says that my account is at risk if it is not paid. I have left it as I don’t care about my .de account, I do care about my UK account. I have recently contacted SS asking them to help. They won’t help until the card details are updated. I know that as soon as the card details are updated, they will take the amount outstanding and then not help in anyway to get the issue sorted and send me a refund. As it is Amazon’s error that has created the charges and Amazon has not helped to resolve the issue when I tried, I am not prepared to pay it. Surely there is a human being in Amazon who can look at this and sort it without me adding my card and getting unfairly charged.
2 replies
Seller_k2X0L9mVRT0pW
Couple of points to note - the item might be a return not stock stored as such. Amazon dont (or didnt then) return eu held stock to uk centres. Sadly you should have asked for the item to be disposed of when your German account was still open - there have been several threads about this sort of problem over the last couple of years, as it was a known problem. There was also the threat of forcing sellers with a few reurns in eu countries to be VAT registered in all countries. Sellers were advised to constantly check for returns in eu.
As the accounts are linked - if you dont update your card details then all accounts will be deactivated anyway. You need to do this and then get the item disposed of (they wont return to uk). I dont see any way you can avoid paying this as you are correct to say Amazon will take the money asap.
Sorry.
