Unable to Switch from Professional to Individual Plan on Amazon Seller Central - Account Issues Let me know if this works or if you need another variation!
Hello,
I am facing an issue with my Amazon Seller Central account. By default, Amazon has selected the Mexico market and the Professional Plan for my account, even though I want to opt for the Individual Plan. However, I am unable to switch from the Professional Plan to the Individual Plan, as it seems this option is not available.
Additionally, due to the selection of the Professional Plan, Amazon attempted charges on my payment method, which failed due to an insufficient balance. As a result, my account was either deactivated or suspended, though I have not received any confirmation or explanation regarding this.
I created my account for the first time, but after the initial creation, I have been unable to use it.
Can someone assist me in resolving this issue or guide me on how to switch to the Individual Plan without further complications?
Thank you in ad
vance.
Unable to Switch from Professional to Individual Plan on Amazon Seller Central - Account Issues Let me know if this works or if you need another variation!
Hello,
I am facing an issue with my Amazon Seller Central account. By default, Amazon has selected the Mexico market and the Professional Plan for my account, even though I want to opt for the Individual Plan. However, I am unable to switch from the Professional Plan to the Individual Plan, as it seems this option is not available.
Additionally, due to the selection of the Professional Plan, Amazon attempted charges on my payment method, which failed due to an insufficient balance. As a result, my account was either deactivated or suspended, though I have not received any confirmation or explanation regarding this.
I created my account for the first time, but after the initial creation, I have been unable to use it.
Can someone assist me in resolving this issue or guide me on how to switch to the Individual Plan without further complications?
Thank you in ad
vance.
2 replies
Josh_Amazon
Hello @Seller_ZxprirRli6vcg,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with the professional plan on your account. Individual Selling Plans are not available in Mexico; hence you will not be able to downgrade in Mexico Market. However, you can downgrade to an Individual Selling Plan using the Account Settings page in other markets. You will no longer be charged the monthly Professional Selling Plan subscription fee for the subsequent months, if you do not have active listings in other stores where you retain a Professional plan. You can continue to sell in Amazon stores, but will lose access to the services of the Professional Selling Plan. If you would like to downgrade merged accounts, each country or region must be downgraded or you will continue to be charged for the Professional Selling Plan if you have active listings.
To learn more please go to the following MX link: Monthly subscription fee FAQ.
Now, if you need more help or have more questions, don't hesitate on reaching out to our Seller Support team. They will be more than glad to help you.
Kind regards,
-Josh
