Advertising problems. Gives recommendations for things I already have added
Ever since I re-uploaded my listings ( after amazon messed up my brand ) I tried advertising again with the same old campaigns I had.
My products are showing as 3-5 recommendations for improvements on each one for things such as products descriptions, bullet points, pictures, etc. I already have all these on every product. But the advertising platform doesn't seem to recognize that. When I tell ad support, they just tell me '' Please ignore that, it's not a problem ".
But it seems like it VERY MUCH IS A PROBLEM. In the past, my average CPC for subsitute targeting was around $0.66 and I got thousands of impressions. Now, I've increased the bid all the way to $2 and I barely get any impressions, around just 25 impressions in total yesterday.
So there is very clearly an issue here, but ad support kept telling '' please use close match and loose match and increase your bids ". They're not understanding the issue at all. What am I supposed to do here?
In my experience, internal support has NEVER FIXED A SINGLE ISSUE so waiting for that response seems pointless. But here's the case ID 15567263811
Any suggestions on what to do would be highly appreciated
Advertising problems. Gives recommendations for things I already have added
Ever since I re-uploaded my listings ( after amazon messed up my brand ) I tried advertising again with the same old campaigns I had.
My products are showing as 3-5 recommendations for improvements on each one for things such as products descriptions, bullet points, pictures, etc. I already have all these on every product. But the advertising platform doesn't seem to recognize that. When I tell ad support, they just tell me '' Please ignore that, it's not a problem ".
But it seems like it VERY MUCH IS A PROBLEM. In the past, my average CPC for subsitute targeting was around $0.66 and I got thousands of impressions. Now, I've increased the bid all the way to $2 and I barely get any impressions, around just 25 impressions in total yesterday.
So there is very clearly an issue here, but ad support kept telling '' please use close match and loose match and increase your bids ". They're not understanding the issue at all. What am I supposed to do here?
In my experience, internal support has NEVER FIXED A SINGLE ISSUE so waiting for that response seems pointless. But here's the case ID 15567263811
Any suggestions on what to do would be highly appreciated
2 replies
Danny_Amazon
Hello @Seller_Kn7PE9rhSYXk9- and thanks for posting! I wanted to chime in to let you know that, while the forums team won't be able to view ads support cases, I did connect with a point of contact to request some review of that case. I'll be sure to follow up here in the thread as I receive a response.
There is the possibility that Prime Day, which is coming up fast, might impact the bidding patterns for keywords among different categories. I also found some communication on this issue from our escalation team where they directed you to work with Ads Support through a case ID ending in '6101'. Can you help share what the team advised through that escalated case?
