Request for Removal of Vine Feedback Violating Community Guidelines
Hello Amazon,
Can you please help me with the removal of negative feedback from a Vine customer? I received a 3-star review just because the user thought the price was expensive. She made a price comparison, stating that she could find a cheaper alternative, which is a direct violation of Amazon's Community Guidelines.
Quote from Community Guidelines: "Pricing comments related to an individual experience aren't allowed. For example: 'Found this item here for $5 less than at my local store.'"
Quote from the Vine customer: "Kinda pricey at a price point of $12 (I can buy a bottle of 180 capsules for about the same price)."
Overall, she liked the product a lot but was not happy with the price. I have opened cases, but no helpful answer was given—only a suggestion to send an email to community-help, which I did, but without any result.
Thanks
Request for Removal of Vine Feedback Violating Community Guidelines
Hello Amazon,
Can you please help me with the removal of negative feedback from a Vine customer? I received a 3-star review just because the user thought the price was expensive. She made a price comparison, stating that she could find a cheaper alternative, which is a direct violation of Amazon's Community Guidelines.
Quote from Community Guidelines: "Pricing comments related to an individual experience aren't allowed. For example: 'Found this item here for $5 less than at my local store.'"
Quote from the Vine customer: "Kinda pricey at a price point of $12 (I can buy a bottle of 180 capsules for about the same price)."
Overall, she liked the product a lot but was not happy with the price. I have opened cases, but no helpful answer was given—only a suggestion to send an email to community-help, which I did, but without any result.
Thanks
3 replies
Sarah_Amzn
Hello @Seller_TKQfjJwkiaIN3,
Thank you for posting on Forums!
This is Sarah with Amazon.
I notice you've posted this query on both the US and UK Forums. To better assist you, could you please confirm whether this order is associated with your US or UK seller account?
If this concerns your UK account, please provide the Seller Support case ID, and I'll be happy to investigate this matter for you.
Best regards,
Sarah.