Missing payment with no trace ID
Hello,
I need input and advice from experienced sellers and Amazon support assigned to assist sellers on the forum.
My case is about missing payment with no trace ID, so when I contacted the bank to inquire about the payment sent from Amazon, the bank also couldn't trace it because there is no trace ID.
I have already contacted Amazon support, and my case will be forwarded to Amazon's internal team. I was advised to wait for news from that team.
Has anyone ever experienced a case like mine?
Missing payment with no trace ID
Hello,
I need input and advice from experienced sellers and Amazon support assigned to assist sellers on the forum.
My case is about missing payment with no trace ID, so when I contacted the bank to inquire about the payment sent from Amazon, the bank also couldn't trace it because there is no trace ID.
I have already contacted Amazon support, and my case will be forwarded to Amazon's internal team. I was advised to wait for news from that team.
Has anyone ever experienced a case like mine?
50 replies
CR_Amazon
Hello there @Seller_hcjoSi0mHpPcn
My name is CR and I'd love to see if I could take a look here for you.
Would you first mind sharing the case # that you have opened with Seller Support that you mention above? I'd love to review the issue and correspondence provided there.
In the meantime, I am going to poke around in a few place to see if I can find anything further to share.
I will hang tight here for your reply.
CR_Amazon
CR_Amazon
@Seller_hcjoSi0mHpPcn
Thank you for the case #. In taking a quick look I see that it was just created less than an hour ago. I will monitor it on my end as well and hope we get a response on that case soon.
Once we see what they have to say, hopefully this will be resolved for you. If not, we can look at what other options we have to get some additional eyeballs on this.
I'm here to support and will be checking in on this.
Talk soon!
CR_Amazon
