Hey everyone, especially mods and seasoned sellers 👋

Hope you all had a great weekend!

Quick question — if we opt for the “grade & resell”, “repackaged & refurbished” options and Amazon ends up sending a faulty unit to the customer, what happens then? 😬

Like, if the buyer leaves negative feedback because of that, who’s actually responsible?

Also, is there any way to avoid this mess in the first place — and if it does happen, what’s the best way to fix it?

Appreciate any tips or experience you can share. Thanks a bunch! 🙂