Hi all, I’m hoping someone here might have advice or experience navigating a similar situation, as I’ve exhausted every formal route without progress.

My Amazon UK seller account was deactivated earlier this year, allegedly due to a connection with another account (it has a long Chinese name and I cannot find any information or reference to them online) – which I have no knowledge of, have never accessed, and have no association with whatsoever.

After extensive investigation, I believe the only “link” may be that both my business and another company used the same third-party mail forwarding provider for registered office services at the same time, as permitted by Companies House, and I’ve since stopped using it entirely. I now operate solely from my private residence, with proof of exclusive use and all address updates filed with Companies House and HMRC.

Despite submitting dozens of appeals with hundreds of documents including:

• A notarised affidavit
• Utility bills, council tax, bank statements, address change filings, etc.
• Personal ID documents - proving address, name, phone number, email address etc
• Companies House exports showing myself as a sole director, and another person listed as the director of another company
• Receipts, cancellation notices, and email confirmation from the third party provider
• Details of ISP, internet usage, and obtaining a static IP in case IP assignment was a problem

I only ever receive the automatic response:

"We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated. I have also tried submitting a formal complaint, or be given a case handler or point of contact, but receive the auto reply that "This email is not the correct channel to submit an appeal to reactivate your account. Account reactivation requests sent to this address will not be reviewed." - a complete refusal to accept a formal complaint."

I never am given the reason why they still believe there is a link or what evidence is required.

Calling Account Health Specialists results in being told completely contradictory things, none of which are any help.

I have tried submitting formal complaints, but all of these are not acknowledged and I get an auto response telling me to submit an appeal.

Is anybody able to help @Spencer_Amazon @Julia_Amazon @Julia_Amzn@Ezra_Amazon (most recent case IDs 11362617922 and 11355613922)

Has anyone successfully appealed or escalated a similar situation involving mail forwarding addresses or mistaken linkage? I’d be especially grateful for advice on how to reach the right team or whether anyone has gotten success through Executive Seller Relations, GDPR/FCA complaints, or the Financial Ombudsman.

Thanks so much in advance – any guidance would be massively appreciated.