Dear Amazon Seller Support Team,

I hope this email finds you well. I am writing to urgently address an issue with my seller account and seek your assistance in resolving it promptly.

On February 19th, I received an email notification informing me that my seller account had been deactivated. Immediately following this notification, I attempted to login to my account, only to find that it was locked. Understanding the urgency of the situation, I promptly reached out to Amazon Customer Support and submitted a request to have my account unlocked.

The following day, February 20th, I received an email instructing me to submit verification documents via Seller Central to address the deactivation issue. However, due to my account being locked, I was unable to access Seller Central to fulfill this requirement. In response to this obstacle, I contacted support once again and attempted to submit the necessary documents through the provided portal.

As of today, February 21st, I have received notification that access to my account has been restored. However, upon logging in, I discovered that I am unable to view the Canada and US Marketplaces, despite being a seller based in Canada. This limitation significantly hinders my ability to conduct business effectively through the platform.

Unfortunately, I am still unable to send my verification documents to Amazon through the usual channels due to the lingering access issues. Therefore, I kindly request your immediate assistance in resolving this matter and restoring full functionality to my seller account.

Your prompt attention to this issue is greatly appreciated, as it directly impacts my ability to conduct business on your platform. Please let me know if there are any additional steps or information required from my end to expedite the resolution process.

Thank you for your understanding and assistance in advance.

Sincerely,

MZ AE