Call Me Now Option DOES NOT WORK!!!!!!
Ive been trying to call Amazon support to chat about my account being deactivated for the past 3 days and after i put in my number it says calls connected AND I NEVER RECIEVE a call Amazon doesnt care about their sellers at all its genuinely sad
Call Me Now Option DOES NOT WORK!!!!!!
Ive been trying to call Amazon support to chat about my account being deactivated for the past 3 days and after i put in my number it says calls connected AND I NEVER RECIEVE a call Amazon doesnt care about their sellers at all its genuinely sad
9 replies
Seller_OvL8C4BJWiuS9
What made you think they did? What is your issue? Post the deactivation notice.
Seller_HPlq3K84XPWUz
There is a lot wrong with Amazon, but I've never had any problems with the CALL Now button. Is the phone number you are using the one set up in your account information? That might make a difference and make sure you have the area code. This is suppose to be a direct number. 800-850-0931
Seller_TebNWfGNIHxuY
I am having the same issue, unable to have amazon call me!
Seller_OixKwWRE7SbhD
It used to work. About 6 months ago, it stopped working. What else is new LOL--There's always something wrong with wealthy Amazon!
They fix or try to make things better--Yet they mess-up something else. Seems like they can never get everything right.
It's so frustrating & no one really helps (employees)!
Seller_QhvrIp4npKDGG
Always use the Chat option. It gives you the same experience than with a Call but you now have the whole discussion black on white with a rep name to attach to it
Seller_VhnLCj3EnFqFx
Its your scam protection on your iphone blocking the incoming call from Amazon. Took me 6 months to figure out. Took off scam protection from Tmobile and Amazon came through immediately.
Emet_Amazon
Hello @Seller_Wdodn61hza7u0,
Thank you for posting your concerns with your account and disruptions to receiving a call.
Based on the description of how the call says it's connected, but you're not receiving a call. It does sound like this could be a similar scenario that @Seller_VhnLCj3EnFqFx mentioned. I am not 100% familiar with this issue on Apple, or IPhone but I have seen this happen on Android devices. As they suggested doing, contact your phone provider and inquire on spam protection and if they are blocking numbers. They may even have a record of the numbers blocked and the frequency to confirm if these requests were being blocked.
If this does not resolve your issue, I would ask that you post a screenshot of how you're requesting your call, I would also advise making sure any personal info is blocked out or removed to protect your privacy and information. Can you also confirm that when you're adding your phone number, that you're using the regional drop-down list to identify the region receiving the call. The region code for each number will be populated automatically by this drop-down thus is not required in the text field. This could also create issue connecting the call.
Once I have more information such a screenshots or other information, I can work with the appropriate teams to research this further.
As mentioned by @Seller_OvL8C4BJWiuS9, so we can assist with your concerns of deactivation can you post your original deactivation notice? This will allow us to provide support or guidance on addressing the situation.
I see @Seller_TebNWfGNIHxuY you are experiencing a similar situation, I would first recommend following the guidance here to confirm any external resolutions in the phone carrier. If these efforts are not successful, confirm how you're requesting your call. Finally if these issues are still not successful. Please create your own topic using the new discussion button on the top right of this page if you're signed in. Make sure you put your post in the correct category for your issue and situation. Post the requested information in your new thread such as screenshots of the issue so we can work on reviewing your specific situation. Each situation may have a number of similarities but we would like to ensure your situation is being individually addressed to ensure proper resolution.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_lUJtXC4fKi3ti
Hey Jak, I hear you. Technology can be extremely frustrating. Especially because we depend on technology to work properly for our business operations. As far as the call me now function, I have used the function for several issues lately. I was able to get a call instantly. I requested the call on my desktop computer which is a PC using Edge browser. My cell phone is apple. The feature has worked for me with no wait time. Letting you know in case it might be an issue specific to your computer or phone or phone number. As far as anyone caring, that is a tough one. I really don't expect anyone to care but I do expect someone to do their job if that is they are assigned accept and are compensated for a responsibility. I try not to feel any certain way about the caring of a company or an individual if I can avoid it. Sometimes I do get upset though. Good luck with your issue.
Seller_TvaTXH61RRGLO
I do not know who you want to talk to on the phone about your account. The account problems are solved only by Seller Performance exclusively through messages/email.
Answer to your deactivation letter.
