@Spencer_Amazon@Julia_Amzn

Could someone help with regards to cases that have been sent to the (bin) relevant department who always fail to respond?

Transferred cases:

The affected case IDs are as follows:

9076898312

9079173472

9079473612

9116991902

9131938752

9330884592

9350232712

9473217752

9494698642

All these cases were transferred to other departments but have since stagnated. Seller Support has failed to provide updates or closure.

This lack of communication and accountability is in direct contradiction to Amazons own policies outlined in the A-to-Z Guarantee Protection for

Sellers, which stipulates that sellers are entitled to:

Timely investigation into claims

Clear communication regarding refund decisions

The right to appeal or dispute chargebacks when adequate evidence is provided

By processing automatic refunds and debiting our account without any dialogue or resolution, Amazon has denied us fair process. These actions not only damage our operational standing but also undermine the principles of transparency and fairness that Amazon claims to uphold.

Edit to add: Just emailed the managing director email. Again, I hold out little hope though.