Funds stuck in Account Level Reserve
Hello.
Since December before christmas, all'my funds are locked in account level reserve and I don't know why. My account is healthy, I have no action pending or any issue. I had account level reserve before but everytime it is unlocked after 14 days like usual. This time it is almost 2 months I can't get any payments.
Funds stuck in Account Level Reserve
Hello.
Since December before christmas, all'my funds are locked in account level reserve and I don't know why. My account is healthy, I have no action pending or any issue. I had account level reserve before but everytime it is unlocked after 14 days like usual. This time it is almost 2 months I can't get any payments.
7 replies
Micah_Amazon
Hello @Seller_3W1Ke9NqfBS5C,
Thank you for your post. My apologies on the frustration that this has caused. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.
Do you have any performance notifications or issues with your banking accounts?
Please share the most recent seller support case with me in this thread. More than happy to review this and escalate when need be.
Please advise.
Cheers,
Micah
