AZ CLAIMS
We have received over 280 AZ fraudulent claims in the last 5 months. this is because the orders are not marked delivered and when customer receive good they then 1 week later claim AZ refunds, we issue full tracking to amazon with customers signature and even customers in images and still all denied - we fed up of this now and after 86 cases raised with amazon over 5 months NOTHING - NO HELP AND ALL APPEALS DENIED !!!!!
6 replies
Seller_d8YGbIjNqwFxn
An Amazon Mod was looking into something similar see
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/d729d344-5250-42b6-a90f-0de6b0ba66a3
However if you are using a tracked method then the order should be marked as delivered. This is something you should focus on to understand why the orders are not being marked as delivered. If your orders were being marked as delivered it would cut down your A-Z's drastically.
Which courier are you using and how are you updating your orders as shipped?
Seller_RAXEWLxQ2dbmN
That seems like one hell of a lot of fraudulent claims (unless you have relatively huge turnover). What percentage of your sales result in AZs, do you think?
AZ CLAIMS
We have received over 280 AZ fraudulent claims in the last 5 months. this is because the orders are not marked delivered and when customer receive good they then 1 week later claim AZ refunds, we issue full tracking to amazon with customers signature and even customers in images and still all denied - we fed up of this now and after 86 cases raised with amazon over 5 months NOTHING - NO HELP AND ALL APPEALS DENIED !!!!!
AZ CLAIMS
We have received over 280 AZ fraudulent claims in the last 5 months. this is because the orders are not marked delivered and when customer receive good they then 1 week later claim AZ refunds, we issue full tracking to amazon with customers signature and even customers in images and still all denied - we fed up of this now and after 86 cases raised with amazon over 5 months NOTHING - NO HELP AND ALL APPEALS DENIED !!!!!
6 replies
6 replies
Seller_d8YGbIjNqwFxn
An Amazon Mod was looking into something similar see
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/d729d344-5250-42b6-a90f-0de6b0ba66a3
However if you are using a tracked method then the order should be marked as delivered. This is something you should focus on to understand why the orders are not being marked as delivered. If your orders were being marked as delivered it would cut down your A-Z's drastically.
Which courier are you using and how are you updating your orders as shipped?
Seller_RAXEWLxQ2dbmN
That seems like one hell of a lot of fraudulent claims (unless you have relatively huge turnover). What percentage of your sales result in AZs, do you think?
Seller_d8YGbIjNqwFxn
An Amazon Mod was looking into something similar see
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/d729d344-5250-42b6-a90f-0de6b0ba66a3
However if you are using a tracked method then the order should be marked as delivered. This is something you should focus on to understand why the orders are not being marked as delivered. If your orders were being marked as delivered it would cut down your A-Z's drastically.
Which courier are you using and how are you updating your orders as shipped?
Seller_d8YGbIjNqwFxn
An Amazon Mod was looking into something similar see
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/d729d344-5250-42b6-a90f-0de6b0ba66a3
However if you are using a tracked method then the order should be marked as delivered. This is something you should focus on to understand why the orders are not being marked as delivered. If your orders were being marked as delivered it would cut down your A-Z's drastically.
Which courier are you using and how are you updating your orders as shipped?
Seller_RAXEWLxQ2dbmN
That seems like one hell of a lot of fraudulent claims (unless you have relatively huge turnover). What percentage of your sales result in AZs, do you think?
Seller_RAXEWLxQ2dbmN
That seems like one hell of a lot of fraudulent claims (unless you have relatively huge turnover). What percentage of your sales result in AZs, do you think?
