Product Authenticity Complaints customer complaints
I’m reaching out to seek advice about a recent issue I’ve encountered. One of my listings was removed, and I received a notification from Amazon stating that my submission did not provide sufficient information to resolve the issue. They also mentioned that the removal was due to complaints about the authenticity of my items.
Here’s a summary of the situation:
I provided the required documents (e.g., invoices/proof of authenticity), but Amazon has stated that the information isn’t sufficient.
My FBA inventory for this listing is currently held, and I’m unsure what the best next steps should be.
I want to understand:
If I acknowledge the violation, what impact could it have on my account health or future listings?
What steps have others successfully taken to resolve similar issues?
Should I continue appealing, or is there another approach to handle this situation?
Product Authenticity Complaints customer complaints
I’m reaching out to seek advice about a recent issue I’ve encountered. One of my listings was removed, and I received a notification from Amazon stating that my submission did not provide sufficient information to resolve the issue. They also mentioned that the removal was due to complaints about the authenticity of my items.
Here’s a summary of the situation:
I provided the required documents (e.g., invoices/proof of authenticity), but Amazon has stated that the information isn’t sufficient.
My FBA inventory for this listing is currently held, and I’m unsure what the best next steps should be.
I want to understand:
If I acknowledge the violation, what impact could it have on my account health or future listings?
What steps have others successfully taken to resolve similar issues?
Should I continue appealing, or is there another approach to handle this situation?
16 replies
Seller_nRFmxiQg4EGrw
What were you selling?
Where did you source it? Are you 100% positive that it is from an AUTHORIZED wholesale distributor?
Lastly, if it's a brand, do YOU have permission FROM THE BRAND to sell their products on Amazon?
Seller_nRFmxiQg4EGrw
Okay, so be coy and don't really answer the questions. But perhaps you'll answer this one:
When you state "directly sourced from the official site of the brand", are you stating that you went to the RETAIL website that is available to anyone and ordered from there?
Or did you contact the brand, set up a wholesale account (providing your business license and tax numbers) and then gain access to a Vendor Only web portal through which you make your wholesale purchases?
Roxy_Amazon
Hello @Seller_6l8JORx7l0PUl,
Thank you for reaching out regarding your listing removal and authenticity concerns. I understand how challenging these situations can be, especially when you've already submitted documentation and are facing inventory holds.
If I acknowledge the violation, what impact could it have on my account health or future listings?
What steps have others successfully taken to resolve similar issues?
Should I continue appealing, or is there another approach to handle this situation?
I've contacted he responsible team, and they've informed me that your recently submitted documents are currently under review. We'll need to await their resolution before providing any additional guidance, if needed.
Regarding your question about acknowledging the violation: If you choose to acknowledge it, the violation will be removed from your account health page. The only consequence is that you won't be able to sell that specific product again. However, if you have valid documentation, I strongly encourage you to verify that your invoices meet Amazon's requirements before making this decision.
Here are the key requirements for sourcing documentation:
- Supply Chain Documentation:
- Invoices/receipts showing product manufacturing origin
- Documentation covering your sales volume across all Amazon marketplaces (last 365 days)
- Complete supply chain documentation
- Supplier and original manufacturer contact information (Amazon may verify)
- Product Traceability:
- Documentation must trace products to the original manufacturer
- Additional documentation may be needed if not sourcing directly from manufacturer
- Document Presentation:
- Pricing information may be removed
- All other information must be clearly visible
- ASIN(s) under review should be highlighted or circled
For more information, please review:
- Invoice requirements for appealing policy violations
- Responsible Sourcing documentation requirements
- Amazon Anti-Counterfeiting Policy
Please monitor your performance notifications, emails, and case logs for updates. The seller community and I are here to provide further clarification if needed as you work through this process.
Best,
-Roxy
Seller_nRFmxiQg4EGrw
So since you won't come right out and answer simple questions, I'll take that as "No, I did not make an authorized wholesale purchase, but instead bought from a RETAIL site, have only a RECEIPT, and sold unauthorized product on Amazon".
Assuming that it was the rights holder that filed the complaint, if you can get the rights holder to withdraw that complain, you MIGHT stand a chance. If it was a customer, etc., then without proper documentation, there is no way forward.
Seller_nRFmxiQg4EGrw
But not confident enough to answer questions. Got it.
Face it; you ADMITTED that you sourced improperly. If you could not meet the MOQ for a legitimate wholesale purchase, but bought and listed anyway, you did NOT source properly.
No, based on everything you've said, your product is NOT authentic. Think what you like, but if you really insist, then ANSWER THE QUESTIONS without avoiding actually answering them. You can't even answer a simple 'Yes' or 'No' question; why should anyone think that you are being honest (with them or with yourself)?
Bottom line; if you did not have to provide your business and tax id info, then you did NOT make a legitimate wholesale purchase. And you do NOT have documentation proving that your items are authentic and authorized.
Seller_nRFmxiQg4EGrw
No, apparently you do NOT.
You all but admitted that you are sourcing from non-wholesale sources (although you still refuse to actually answer any questions; why is that?) An item can have any sort of code or label or whatever on it; that does not prove that you are an authorized seller. And if the brand told you there was an MOQ, and you went elsewhere, that's a pretty strong indication that you do NOT have authorization from the brand.
Why don't you give any direct answers??? Do you really want to learn? Or do you just want to make excuses?
Seller_nRFmxiQg4EGrw
RYZE doesn't authorize any resellers. Period. The terms on their website spell out that all purchases are for "personal use only", a requirement you consented to when ordering from their website.
AFAIK, there is no recovery from trying to sell RYZE products here. Ditto for Nike, and a lot of other brands.
