Hello Sellers,

Cancellations giving you a tough time? Don't worry, we've got your back! Following the proper cancellation processes is crucial for maintaining healthy seller metrics.

Here are some important tips:

Buyer Cancellation Requests:

• Buyers can cancel self-shipped orders themselves within 30 minutes of placing.
• After that, they can only submit a cancellation request for you to review/approve.
• Ensure buyers use the official cancellation processas this won't impact your cancellation rate.
• Canceling orders that the buyer asked to cancel solely via Buyer-Seller Messaging will impact your cancellation rate.
• If you've shipped and confirmed, communicate via messages informing the order is shipped and request a return for refund.
• Always follow the official Amazon Cancellation process. 📌

Cancellation Rate Impact:

• If you cannot fulfill due to inventory, pricing, tech issues etc., and cancel the order this will impact your metrics, however do not contact buyer to cancel the order.
• Selecting "Buyer cancelled" reason for an order the buyer did not initiate will negatively affect your cancellation rate.

😶Undeliverable Address:

• If not shipped, request buyer cancel and re-order with right address.
• If shipped, contact carrier, request return, deduct restocking fee, refund buyer.

😴Unresponsive Buyer:

• If shipped but need more details, contact carrier to return item.
• Once received, deduct restocking fee and refund buyer.

Useful resources:

• Order Cancellations
• Cancellations FAQ
• Seller University : Order Cancellations and Account Health

💡But we know you savvy sellers have even more clever strategies up your sleeves when it comes to tackling cancellations. What are your secret weapons?

Share your battle-tested tips and tricks in the comments below.