Variation Images Issue
I have a parent ASIN that has three variations. The variation images were working correctly until about two days ago. The problem started when I used the spreadsheet to create a new child variation. In addition, I also changed the variation theme from StyleName to Model. Aside from that, no other changes were made.
The parent ASIN NEVER HAD and DOES NOT have its own images that might interfere with the correct variation images.
When I click on the 'edit' button for the child ASIN, I can see the correct images uploaded but for some reasons, Amazon live images are incorrect.
The live images showing on Amazon for all three child ASINs are the same exact images for one of the child ASINs. I'm not sure what's causing this issue. Anyone had this problem before?
Variation Images Issue
I have a parent ASIN that has three variations. The variation images were working correctly until about two days ago. The problem started when I used the spreadsheet to create a new child variation. In addition, I also changed the variation theme from StyleName to Model. Aside from that, no other changes were made.
The parent ASIN NEVER HAD and DOES NOT have its own images that might interfere with the correct variation images.
When I click on the 'edit' button for the child ASIN, I can see the correct images uploaded but for some reasons, Amazon live images are incorrect.
The live images showing on Amazon for all three child ASINs are the same exact images for one of the child ASINs. I'm not sure what's causing this issue. Anyone had this problem before?
6 replies
Seller_XLEN1All2DdmL
Hello, you can click [Catalog>Upload Images] to see the live images of your ASIN. If it shows incorrect images, you can edit it in this page, according to my experience, it will be more useful than editing pages
Seller_HSYV7gCnVacgs
Well...I solved the my own problem lol. I figured it out. The reason why the system is showing the same image for all variants is due to it being changed from variation theme style to model. It turns out the when you select 'model' as the variation, it uses the same image across all variations because the system thinks that there's no difference in the image.
Michelle_Amazon
Hello @Seller_HSYV7gCnVacgs,
I am happy to hear that you were able to solve your issue. If you need further assistance, please provide your Seller Support case ID so I can take a look.
Thanks,
Michelle
