Customer complaint wrong product received
Customer complaint wrong product received however, we sent the correct product through easy ship. Now customer has given negative feedback to seller.
As a seller we have no control over the packet once it is shipped. In the original order there was a bedsheet sent but customer claims she received a used jeans.
How can I get the negative feedback removed?
Please help.
Customer complaint wrong product received
Customer complaint wrong product received however, we sent the correct product through easy ship. Now customer has given negative feedback to seller.
As a seller we have no control over the packet once it is shipped. In the original order there was a bedsheet sent but customer claims she received a used jeans.
How can I get the negative feedback removed?
Please help.
1 reply
Roberto_Amazon
Hey there! @Seller_ZPrn3v6dylxx3
This is Roberto. Have you already requested removal of the feedback using feedback manager? If you already have but the request was denied, please provide me the case ID for further review.
Looking forward to hearing from you.
Regards,
