HELP Your account has been deactivated due to inactivity.
I received an email notification from Amazon stating my account has been deactivated due to inactivity. I created my account in May 2024 and I keep working on listing and creating inventory FBA plan between May and Aug. My products just shipped last week. This is an unexpected notice and the reactivate process is very confusion and we are in a deadlock.
Step 1: Follow the notification email to log in Seller Central and update my charge method
Step 2: Trigger the email and click Amazon North America, and it redirect to Seller Central inactive page in Step 3
Step 3: Click reactivate Acct and there is no place to submit documents, instead, it showed charge method update again.
So we are in a deadlock and there is no place to get help as the acct is deactivate. NO ACCESS to HELP (Seller Support).
Can anyone help?!!
Step 1: Deactivation Notice:
Step 2: Email receive after charge method update (The link NOT WORK, NO place to submit our verification document)
Step 3: This is the page after click Step 2 "Amazon North America"
Step 4: Click Reactive Acct and come back to the same page of charge method update, NO PLACE to submit documentation.
HELP Your account has been deactivated due to inactivity.
I received an email notification from Amazon stating my account has been deactivated due to inactivity. I created my account in May 2024 and I keep working on listing and creating inventory FBA plan between May and Aug. My products just shipped last week. This is an unexpected notice and the reactivate process is very confusion and we are in a deadlock.
Step 1: Follow the notification email to log in Seller Central and update my charge method
Step 2: Trigger the email and click Amazon North America, and it redirect to Seller Central inactive page in Step 3
Step 3: Click reactivate Acct and there is no place to submit documents, instead, it showed charge method update again.
So we are in a deadlock and there is no place to get help as the acct is deactivate. NO ACCESS to HELP (Seller Support).
Can anyone help?!!
Step 1: Deactivation Notice:
Step 2: Email receive after charge method update (The link NOT WORK, NO place to submit our verification document)
Step 3: This is the page after click Step 2 "Amazon North America"
Step 4: Click Reactive Acct and come back to the same page of charge method update, NO PLACE to submit documentation.
6 replies
Seller_CW0P5hgbsiqWX
1. The reason Amazon shuts down the account after 90 days is to protect the site. Sellers who operate scam sales on buyers like to have a few accounts in reserve. When Amazon shuts down the account down, they simply dump all their scam sales on to the new unused account.
2. Hopefully you did not make the big mistake of sending products to FBA without selling them using FBM first. Selling products for at least a month using FBM will let you know the salability of the product and how much profit you can expect to make. This way, you will know if there is enough profit in the product to pay all the fees FBA will consume, and if you still have your desired profit remaining for yourself.
CR_Amazon
@Seller_QGOwSiHAjPDyn
Hello there, my name is CR and wanted to hop in here. From what I can tell your account is currently under review.
You can view this by going to 'Catalog' and then 'View Selling Applications' from the top left menu bar in Seller Central.
Additionally, it looks like you have not reviewed your performance notifications. I see you have a recent one as of today 8/6/2024 (top of your inbox) with verification links to complete. Please only try to link from the most recent performance notification at the top of your inbox as this will have the most recent/valid links to follow.
CR_Amazon
Seller_QGOwSiHAjPDyn
Quip Update: Verification documents submitted and acct verification approved within 2 days. Hope every sellers especially new sellers will not encounter the same tech issue at the beginning 24-36 hours. Thank you all for the help!
