Will Amazon EVER correct the product catalogue or allow sellers to prove listings are wrong and change them?
I am sick and tired of cancelling and refunding sales because of errors in the Amazon catalogue that nobody will fix. Of the sales I have for today, 5 of the products have errors of one kind or another, either the title, the bullet points or any number of errors. I had one today for a product that had, Quantity of 883 in the details and another for 'lot of 14' when it was one item. Another was a pen with the colour black in the title and red in the details, utter confusion for buyers.
We have ALL tried to amend listings and as we know seller support cannot do it, the catalogue team (if there is one) have no interest in the quality of the listings and they will not communicate with seller support, so millions of listings remain inaccurate causing inconvenience to buyers, Amazon is DELIBERATELY inconveniencing buyers by refusing to address this very serious issue that affects about 30% of the Amazon catalogue including their own products that they just refund for the buyer and add to the mountain of 'warehouse deals' that they have.
I have deleted over 300 listings just in the last 2 months due to inaccurate details that nobody will change, very poor Amazon.
Will Amazon EVER correct the product catalogue or allow sellers to prove listings are wrong and change them?
I am sick and tired of cancelling and refunding sales because of errors in the Amazon catalogue that nobody will fix. Of the sales I have for today, 5 of the products have errors of one kind or another, either the title, the bullet points or any number of errors. I had one today for a product that had, Quantity of 883 in the details and another for 'lot of 14' when it was one item. Another was a pen with the colour black in the title and red in the details, utter confusion for buyers.
We have ALL tried to amend listings and as we know seller support cannot do it, the catalogue team (if there is one) have no interest in the quality of the listings and they will not communicate with seller support, so millions of listings remain inaccurate causing inconvenience to buyers, Amazon is DELIBERATELY inconveniencing buyers by refusing to address this very serious issue that affects about 30% of the Amazon catalogue including their own products that they just refund for the buyer and add to the mountain of 'warehouse deals' that they have.
I have deleted over 300 listings just in the last 2 months due to inaccurate details that nobody will change, very poor Amazon.
3 replies
Cooper_Amazon
Good Evening @Seller_AJxxLujbGDqaW,
Apologies that you have been going through this frustrating experience. Do you have any example CASE IDs filed that I can take a look at and investigate why this might be occurring?
I'd also like to note that if you are not the only seller on the listing, detail pages may occur per -->THIS<-- policy here:
How we choose information for the detail page
When multiple sellers sell the same product through a single detail page, Amazon automatically combines the best product data from various seller submissions to ensure customers get the best experience. Sellers and manufacturers can contribute product information on the product detail page. When evaluating contributions, we consider sales volume, refund rate, buyer feedback, and A-to-z guarantee claims.
Looking forward to getting some more context about this situation and the relevant recent CASE IDs from you soon. Until then, have a great night.
Sincerely, Cooper_Amazon
