Amazon breaks my product and now I'm left with a negative review
We received a 1 star review because our product arrived broken to the customer. The product itself is in liquid form inside a plastic spray bottle. We use FBA which means that Amazon takes care of the shipping of our products.
The review says:
ME LLEGO EL PRODUCTO ROTO Y DESOCUPADO EL FRASCO
El producto llego roto y totalmente desocupado
(Translated) THE PRODUCT ARRIVED BROKEN AND THE BOTTLE WAS UNUSED
The product arrived broken and completely unused
Firstly it's not our fault that the product arrived broken and secondly the review violates Amazon's Community guidelines. I quote:
"Customer Reviews and Questions and Answers should be about the product. Feedback about the seller, your shipment experience, or packaging can be shared at www.amazon.com/feedback or www.amazon.com/packaging. Comments about pricing, product availability or alternate ordering options are also not about the product and should not be shared in Customer Reviews or Questions and Answers."
We already reported the review several times but there is no result. Please someone from the support help us to remove the review.
Amazon breaks my product and now I'm left with a negative review
We received a 1 star review because our product arrived broken to the customer. The product itself is in liquid form inside a plastic spray bottle. We use FBA which means that Amazon takes care of the shipping of our products.
The review says:
ME LLEGO EL PRODUCTO ROTO Y DESOCUPADO EL FRASCO
El producto llego roto y totalmente desocupado
(Translated) THE PRODUCT ARRIVED BROKEN AND THE BOTTLE WAS UNUSED
The product arrived broken and completely unused
Firstly it's not our fault that the product arrived broken and secondly the review violates Amazon's Community guidelines. I quote:
"Customer Reviews and Questions and Answers should be about the product. Feedback about the seller, your shipment experience, or packaging can be shared at www.amazon.com/feedback or www.amazon.com/packaging. Comments about pricing, product availability or alternate ordering options are also not about the product and should not be shared in Customer Reviews or Questions and Answers."
We already reported the review several times but there is no result. Please someone from the support help us to remove the review.
25 replies
Seller_RlZVPg3d6ZUGP
Did you suitably pack it so it would pass the drop test?
Seller_ZJhFeE3tNKzfh
But would the product pass an amazon drop test? Is there any protective outer packaging when you ship to amazon?
Seller_76AUwmqvSyRIM
You should and are required by Amazon to do so if you want your products to reach the customer in a good condition.
I suggest you read this article.
Seller_GNZnVcGNo6mDw
According to the guidlines they dont allow such review
Community Guidelines
What's not allowed
Seller, order and shipping feedback
We don’t allow reviews or questions and answers that focus on:
Sellers and the customer service they provide
Ordering issues and returns
Shipping and packaging
Product condition and damage
Shipping cost and speed
Why not? Community content is meant to help customers learn about the product itself, not someone’s individual experience ordering it. That said, we definitely want your feedback about sellers and packaging, just not in reviews or questions and answers.
We have the same on our product review which says
The delay is unacceptable for such a basic small item
Ange_Amazon
Hi @Seller_2IlCUQwA9vrF9,
Please feel free to give me the corresponding case number for the issue and I'll look into it.
Ange from Amazon
Seller_GK5kQEXpZI6fr
If it was FBA then surely you can just Request Removal?
