Hi everyone,

I’m having an issue with my Valid Tracking Rate (VTR) on Amazon Seller Central, and I’m wondering if anyone else has experienced something similar.

I always upload valid tracking numbers from my carrier, and the tracking works fine when checked. However, despite that, my VTR keeps dropping. After some digging, I noticed that while I’m consistently selecting “Parcel Next Day” as the shipping service when dispatching orders, but some of the orders indicate “Expresspak Next Day” on the order details.

Could this mismatch between the selected shipping service and the one Amazon ends up recording be causing the VTR issue? Has anyone else run into this problem with these two service names?

I’d really appreciate it if anyone could share their experience or let me know how they resolved it. Thanks in advance!