RFS Return - Outbound Shipping costs refunded to buyer despite Buyer-faulted return - SAFE-T Claim denied
Hi all,
Why are Outbound Shipping costs being refunded to Buyers who select a buyer-fault return reason? The Seller should have the option NOT to refund Outbound Shipping costs.
Our Buyer selected 'no longer needed' as the return reason, but has been refunded outbound shipping costs.
Our SAFE-T claim has been denied because 'The outbound shipping costs were charged in line with the refund policies. See https://sellercentral-europe.amazon.com/help/hub/reference/G202080050'. However, this link mentions nothing about the *Outbound* shipping costs
Why does SAFE-T refuse to reimburse the Outbound Shipping fees, when Buyer declares the return reason is 'no longer needed'?
Please can anyone help? Thanks :)
RFS Return - Outbound Shipping costs refunded to buyer despite Buyer-faulted return - SAFE-T Claim denied
Hi all,
Why are Outbound Shipping costs being refunded to Buyers who select a buyer-fault return reason? The Seller should have the option NOT to refund Outbound Shipping costs.
Our Buyer selected 'no longer needed' as the return reason, but has been refunded outbound shipping costs.
Our SAFE-T claim has been denied because 'The outbound shipping costs were charged in line with the refund policies. See https://sellercentral-europe.amazon.com/help/hub/reference/G202080050'. However, this link mentions nothing about the *Outbound* shipping costs
Why does SAFE-T refuse to reimburse the Outbound Shipping fees, when Buyer declares the return reason is 'no longer needed'?
Please can anyone help? Thanks :)
2 replies
Seller_zDUw7ekrB6OEy
Because that is what the Distance Selling Regulations say. No matter the reason, the full cost of the order must be refunded if return is initiated within 14 days. Unless the buyer paid for express delivery, then only the standard postage should be refunded. It has been this way for a while.
Seller_MT8rt0A2OpbCx
Sorry, but you really should be aware of all the applicable regulations if you run a business. As @Seller_zDUw7ekrB6OEy said, this is not just Amazon policy, it is the law. I just hope, for your sake, Judge Dread has not noticed.
If you search for Consumer Contracts Regulations and go to the .gov.uk site, there is info there, including:
"(2) The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader.
(3) In that case, the trader must reimburse any payment for delivery received from the consumer up to the amount the consumer would have paid if the consumer had chosen the least expensive common and generally acceptable kind of delivery offered by the trader. "
