Hi sellers,

*Raw product manufactures, please read*

I got an email today after years of selling that my account is going to be deactivated because "your account has been used for deceptive, fraudulent, or illegal activity" and I need to submit the relevant personal, business and supplier documents to avoid this deactivation.

I called account health straight away and we found out this wasn't for my main UK store... it was for a United States store, which has zero listings, has never taken payment and we have never sold through, as relieved as I was I'm still going to do the "verification call". (They only knew this because the email came from a .com email not .co.uk so if you get this, pay attention as that was literally the only way they knew on the call)

I want to go in prepared with knowledge from other sellers and one of the documents needed, and that I'm expected to produce on the call is supplier invoices. My issue is I have no single supplier, I manufacture my goods from scratch with raw materials from several different suppliers. Glass bottles, perfume oil, labels etc as we make fragrances and then brand the product with our own logo's, all brand registered and trademarked as we have been for years. I can produce all of these invoices in plentiful supply but they don't really prove anything, other than in my name and to my business address I get several things perfume related delivered, if "product authenticity" is what they want, I can't really do that because I create the finished good in house.

Have you ever had an account in another country banned? What action did you take? Should I expect the same for my UK store and lose part of my business soon? Also, does anyone else hand make their own products and were your raw materials supplier invoices sufficient to verification standards?

I really appreciate any feedback here - Thanks all