Hello,

I’ve been facing an ongoing issue where I’m unable to update my payment or backup payment method for my Amazon Ads campaigns. I raised a support case (Case ID: 10979879952) and was told it was being investigated by the billing team.

It’s now been over two months, and despite repeated follow-ups, the issue has still not been resolved. I was promised updates every two days, but progress has been extremely slow. This has become very frustrating, especially since it directly impacts my ability to run campaigns and manage my account properly.

I’m posting here to see if:

Anyone else has experienced this issue and found a workaroundSomeone from the Amazon Ads team can help escalate this further

I’d really appreciate any help or clarity on when this will be fixed. Thank you.

Best regards,

bestBuyLink