70 from 139 orders are found INVALID with integrated carriers and SS don't know the reason
Hello,
Fellow members and forum mods - can you spare couple minutes to read because I am desperate of finding answer over Seller Support.
I am forced to ask advice and seek help here because I have a feeling that even human support representatives from Seller Support US and just inventing "answer" instead of truly looking from problem cause and answer how to solve the issue.
I am using more than a few shipping carriers for many different countries but 2 shipping carriers which are FULLY INTEGRATED are constantly giving me invalid tracking info. I have been in talks with Live Chat and I have proof that before orders turns out on VTR, it was confirmed as fully tracked and valid but eventually when the date comes, it still ends up on VTR report as invalid. Now I am 100% sure and have been confirmed by Amazon that it's a know problem for those carriers which are LASERSHIP and CAINIAO.
The bigger problem is that Amazon is not solving the issue because the only place they are becoming invalid is Amazon. Every single site you can find on internet is fully tracking those orders. All of them are found delivered. And each of them is updated or entered tracking info BEFORE it gets delivered, so everyone can scroll that out from the potential cause list.
SS answer: "We comprehend that this is not the resolution you were expecting, but please note that it came from our internal team after further investigation, below you can find more details of their review: “Cainiao is integrated ship track with Regex ID “LP” (tracking ID example: LP00552778924566) but the tracking ID provided in the orders showing up on the VTR report, do not matched with integrated regex ID, so definitely Amazon will not capture the trackings and would mark them as invalid. Please inform the selling partner to connect with the carrier and only use tracking ID following regex as approved by them”.
What is that? How can I enter Lasership tracking number 1LSCY8Q0000LDCI otherwise? How can enter Cainiao tracking number CDL00000000239511 otherwise??? It's the only tracking number! There is no other regex ID.. what is this nonsense? every single tracker is tracking all those orders but Amazon is miracle place!!!
I will get my category suspended again and will have to admit something that I am not even guilty for AGAIN! I did that once already and later understood that it wasn't even my fault!!
70 from 139 orders are found INVALID with integrated carriers and SS don't know the reason
Hello,
Fellow members and forum mods - can you spare couple minutes to read because I am desperate of finding answer over Seller Support.
I am forced to ask advice and seek help here because I have a feeling that even human support representatives from Seller Support US and just inventing "answer" instead of truly looking from problem cause and answer how to solve the issue.
I am using more than a few shipping carriers for many different countries but 2 shipping carriers which are FULLY INTEGRATED are constantly giving me invalid tracking info. I have been in talks with Live Chat and I have proof that before orders turns out on VTR, it was confirmed as fully tracked and valid but eventually when the date comes, it still ends up on VTR report as invalid. Now I am 100% sure and have been confirmed by Amazon that it's a know problem for those carriers which are LASERSHIP and CAINIAO.
The bigger problem is that Amazon is not solving the issue because the only place they are becoming invalid is Amazon. Every single site you can find on internet is fully tracking those orders. All of them are found delivered. And each of them is updated or entered tracking info BEFORE it gets delivered, so everyone can scroll that out from the potential cause list.
SS answer: "We comprehend that this is not the resolution you were expecting, but please note that it came from our internal team after further investigation, below you can find more details of their review: “Cainiao is integrated ship track with Regex ID “LP” (tracking ID example: LP00552778924566) but the tracking ID provided in the orders showing up on the VTR report, do not matched with integrated regex ID, so definitely Amazon will not capture the trackings and would mark them as invalid. Please inform the selling partner to connect with the carrier and only use tracking ID following regex as approved by them”.
What is that? How can I enter Lasership tracking number 1LSCY8Q0000LDCI otherwise? How can enter Cainiao tracking number CDL00000000239511 otherwise??? It's the only tracking number! There is no other regex ID.. what is this nonsense? every single tracker is tracking all those orders but Amazon is miracle place!!!
I will get my category suspended again and will have to admit something that I am not even guilty for AGAIN! I did that once already and later understood that it wasn't even my fault!!
3 replies
Seller_PNwUQLkqFLu1F
So nobody knows the answer?
Nobody is facing such issues?
Or nobody cares to help?
Because Seller Support is only telling even more things that are opposite to each other. I tried putting reference number starting with LP....... and selecting Cainiao - still gives me error. I tried leaving same Lasership tracking number and selecting other carrier as OnTrac - still gives me error.
And the only thing that SS can say is that "we do see you updated number after delivery" - that has nothing to do with the issue. You can update USPS tracking number after 2 months and it will catch up within 24 hours and such order will be removed from VTR report. So there is really no need to say the most easiest thing about "you must only update it before delivery".
Emet_Amazon
Hello @Seller_PNwUQLkqFLu1F,
Thank you for posting your concerns,
I would ask that you further clarify the specific situation you're in as the carriers mentioned do not appear to be on our integrated carrier list for valid tracking, if we cannot identify an integrated carrier related to the tracking numbers provided it will be marked as invalid.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
