We have all the proof of delivery showing that the product was successfully delivered yet Amazon has still issued a refund to the customer.
We have all the proof of delivery showing that the product was successfully delivered to the customer, yet Amazon has still issued a refund to the customer.
The shipping carrier is FedEx, we have pictures showing the product on the front door of the shipping address, proof of delivery, tracking information and we submitted all as requested. The package was shipped in time and delivered in time.
However, Amazon stated that: "The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate. " And they granted the credit to the customer, debited the amount from our account.
This is extremely frustrating as we’ve followed all procedures and provided clear evidence of delivery. It's unfortunate that sellers are often left without recourse in these situations, despite doing everything right. We are hoping for a more balanced and fair resolution process from Amazon to protect sellers as well. #SellerSupport #AmazonSellers
We have all the proof of delivery showing that the product was successfully delivered yet Amazon has still issued a refund to the customer.
We have all the proof of delivery showing that the product was successfully delivered to the customer, yet Amazon has still issued a refund to the customer.
The shipping carrier is FedEx, we have pictures showing the product on the front door of the shipping address, proof of delivery, tracking information and we submitted all as requested. The package was shipped in time and delivered in time.
However, Amazon stated that: "The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate. " And they granted the credit to the customer, debited the amount from our account.
This is extremely frustrating as we’ve followed all procedures and provided clear evidence of delivery. It's unfortunate that sellers are often left without recourse in these situations, despite doing everything right. We are hoping for a more balanced and fair resolution process from Amazon to protect sellers as well. #SellerSupport #AmazonSellers
9 replies
SEAmod
Hello @Seller_u89CuBqSuk7iw
Amazon has developed the services it offers to third party sellers to optimize draw of buyers to the online store. I realize that sellers often don't agree with our program shifts and changes. All I can do is continue to provide as much information as is available to me in order to help sellers adjust to changes. I have noted your feedback and I am passing it to my partner team. Please keep providing us with your thoughts and feedback. While we are on a continuing improvement mission, we know that decisions we make ultimately impact different sellers in different ways.
Thank you for participating in the seller forums. I hope to see more of you around here. And, thank you for selling on Amazon.
Susan
