A to Z unfair Claim - Item Returned Today and Customer Opened A to Z Claim today for refund and Amazon Approved!!
Order ID: 701-0066961-1289871
The item was delivered to us today, October 29th, as confirmed by the customer and by evening when we went to refund customer A to Z claim had been opened by him only and refund was issued and ODR was affected. Since the item has been delivered within the last 24 hours, per policy, the customer would not be eligible to open an A-to-Z claim. We respectfully request that the claim be removed from our account, as it has not been 24 hours since the item was delivered and the refund was sorted within 24 hours.
A to Z unfair Claim - Item Returned Today and Customer Opened A to Z Claim today for refund and Amazon Approved!!
Order ID: 701-0066961-1289871
The item was delivered to us today, October 29th, as confirmed by the customer and by evening when we went to refund customer A to Z claim had been opened by him only and refund was issued and ODR was affected. Since the item has been delivered within the last 24 hours, per policy, the customer would not be eligible to open an A-to-Z claim. We respectfully request that the claim be removed from our account, as it has not been 24 hours since the item was delivered and the refund was sorted within 24 hours.
5 replies
Ricardo_Amazon
Hello @Seller_VhAbaxTiWK5go,
Ricardo from Amazon here.
I'd like to inform you I have reached out to our A-to-Z Escalations team. Once I receive a response I will be letting you know.
Ricardo_Amazon
Hello again,
Still no update from the team in charge. I have sent a reminder today so hopefully I will have news for you soon.
Ricardo_Amazon
Hello @Seller_VhAbaxTiWK5go,
The hit on the ODR for Order 701-0066961-1289871 has been removed.
Hope you have a good weekend!
