Hello there

I would like to change the company registered to a new company. I already have another registered company which also has a VAT number. But I am unable to transfer. The message I am getting it is

We are unfortunately not able to proceed with your legal entity change request.

You account must be in active state to initiate legal entity change.

Can someone advise why am getting this message?

Many thanks

{moderator edit Julia_Amzn, personal data}