My account got deactivated after I upgraded to Amazon uk professional!
I upgraded my account to Amazon professional and my account instantly got deactivated. As I now need to provide additional ID, which I have ready. I have contacted Amazon seller support and each time i get the response “to get more help contact seller support” every time I contact seller support I get the message “case has been closed due to Amazon deactivated my account” it’s a constant circle. All I want to do is verify who I am and continue selling as I was previously.
I need a link to a video call for Amazon uk. But can’t seem to find a link anywhere.
It’s as if I have payed £25 for Amazon to deactivate my account. This is losing me sales.
Can somone please help.
Thanks in advance.
My account got deactivated after I upgraded to Amazon uk professional!
I upgraded my account to Amazon professional and my account instantly got deactivated. As I now need to provide additional ID, which I have ready. I have contacted Amazon seller support and each time i get the response “to get more help contact seller support” every time I contact seller support I get the message “case has been closed due to Amazon deactivated my account” it’s a constant circle. All I want to do is verify who I am and continue selling as I was previously.
I need a link to a video call for Amazon uk. But can’t seem to find a link anywhere.
It’s as if I have payed £25 for Amazon to deactivate my account. This is losing me sales.
Can somone please help.
Thanks in advance.
8 replies
Seller_ZVAz3d5lZuGid
Upgrading to the professional selling plan would not have caused your account deactivation. There must be another reason.
Professional is not the same as a Business Seller Account - is that maybe what you need to do ? - if you had an Individual Seller Account (the legal entity).
Amazon, for whatever reason, has named a seller account type AND a selling plan the same - Individual, but they are totally different things.
If you are buying items to sell on for profit you need a BUSINESS seller account, and be registered with HMRC as self-employed.
Have they maybe just picked up on the fact that you had an Individual seller account rather than business ?
Individual ACCOUNT is ONLY for selling off ones own personal second-hand items, eg. books, DVDs, CDs etc and not NEW items.
Seller_Myrtu4dcQCjNt
Welcome to the wonderful world of Amazon where the rules change on a daily basis. Probably you done nothing wrong - there probably deemed you have and it is impossible to rectify a problem that is not there to start with...........hope it helps lol
Seller_pKdF0dnvoraDu
Hello @Seller_q9wPgW0Tty8ll,
Virgil here to assist.
I upgraded my account to Amazon professional and my account instantly got deactivated. As I now need to provide additional ID, which I have ready. I have contacted Amazon seller support and each time i get the response “to get more help contact seller support” every time I contact seller support I get the message “case has been closed due to Amazon deactivated my account” it’s a constant circle. All I want to do is verify who I am and continue selling as I was previously.
I need a link to a video call for Amazon uk. But can’t seem to find a link anywhere.
It’s as if I have payed £25 for Amazon to deactivate my account. This is losing me sales.
Can somone please help.
Thanks in advance.
Based on my observations from your post, I want to provide you with a sense of direction moving forward.
We would request you to kindly share the performance notification pertaining to the account deactivation, and any subsequent appeals.
This information would help us take a closer look at your issue and analyse further.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Kind Regards,
Virgil.
