I received the email from AMAZON UK Team for Documents upload and video call links.

Both links are not working. I am trying to contact and create the Case but this option is not working as this is new account.

Can anyone from AMAZON team can help me for solve this issue.

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How do I reactivate my account?

To reactivate your account, take one of the following actions to complete your identity verification:

-- Take a photo of your face and ID document using the Seller Central ID document photo service. This feature allows you to complete your identity verification in about 2 minutes and is available anytime.

-- Join a video call with an Amazon associate and show them the original documents that you provided when you registered your account.

This identity verification is required as an enhanced security measure.

What happens if I do not complete the identity verification?

If you do not complete your identity verification by either using the face and ID document photo service, or by showing our associate the original documents during a video call, your account may remain deactivated.

I tried both links but nothing working... I am helpless not able to reached any one.

How to complete the identity verification by taking a photo of your face and ID document

1. Go to Seller Central using the following link and sign in to your account when prompted:

https://sellercentral.amazon.com/mario/v2/rf/flow/AutoIDV/page/AutoIDV/render?serviceType=ALL&serviceTier=ALL

2. On the "Verify your identity by taking a photo of your face" page, follow the on-screen instructions to take photos of your face and ID document using the camera on your device.

We will compare your identity document and face photo to determine if they match.