Help - listing removed! wrong product category
we're pretty desperate with this one. We have a high selling product that out of nowhere has been mis-categorised and is now in a restricted category (beverages) despite it being a paper product. Brand registry Seller support won't listen and now the listing has been removed. Can anyone help?
Help - listing removed! wrong product category
we're pretty desperate with this one. We have a high selling product that out of nowhere has been mis-categorised and is now in a restricted category (beverages) despite it being a paper product. Brand registry Seller support won't listen and now the listing has been removed. Can anyone help?
9 replies
Seller_s8DSg28Dvesn8
correction - it is the 'product type' causing the problem. Somehow Amazon has updated it to the wrong type which is causing the issue.
Julia_Amzn
Hello @Seller_s8DSg28Dvesn8,
Thank you for reaching out.
Have you contacted the Seller Support team? The product category issue falls more within the scope of Seller Support rather than the Brand Registry team.
Could you please share the case ID or ASIN for reference?
Thank you,
Julia.
Julia_Amzn
Hello @Seller_s8DSg28Dvesn8,
I hope you had a nice weekend.
Seems like the issue has been fixed and your listing is active again. 😃
I would appreciate confirmation on your end.
Best,
Julia.
