Hi All,

A customer contacted me and told me he was some items missing, I wrote straight back and said I would get the items straight out to him, I then sent another message with the tracking number, he then opened an A to Z claim as he did not see my messages, then read the messages and confirmed it had had all the goods and was very happy and was leaving positive feedback. He even cancelled the A to Z claim, however Amazon decided to do a full refund, but not count against my score. When I appealed the decision pointed out that the customer had received the order in full (copies of messages attached to appeal) and was more than happy. Amazon decided to reject my claim.

The customer has now asked for my bank details so he can pay, you could not make it up, I am sure Amazon do not even read what it written.

Today is my last day with Amazon.