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Seller_F0vWfrwVpZ8w6

Fraudulent Return - Product Substitution - FBA

This is FBA and Amazon accepted return. When I received the product back after removal request, I noticed that the serial number on the box does NOT match with what is shown on the product. The product is also broken and out of warranty. It appears buyer had broken laptop and bought a new laptop from me and returned his old broken laptop.

I asked Amazon if Amazon can take action against abusive buyer and reimburse the seller since Amazon should NOT have accepted return. However, their answer is "no". Amazon won't do anything to make it right.

Anyone else had similar issues?

333 views
14 replies
Tags:Return shipment
20
Reply
user profile
Seller_F0vWfrwVpZ8w6

Fraudulent Return - Product Substitution - FBA

This is FBA and Amazon accepted return. When I received the product back after removal request, I noticed that the serial number on the box does NOT match with what is shown on the product. The product is also broken and out of warranty. It appears buyer had broken laptop and bought a new laptop from me and returned his old broken laptop.

I asked Amazon if Amazon can take action against abusive buyer and reimburse the seller since Amazon should NOT have accepted return. However, their answer is "no". Amazon won't do anything to make it right.

Anyone else had similar issues?

Tags:Return shipment
20
333 views
14 replies
Reply
14 replies
user profile
Seller_F0vWfrwVpZ8w6

ID 15814519121

Will moderator be able assist on this issue?

@SEAmod @Tatiana_Amazon @Ka_Amazon

@Robin_Amazon @Cian_Amazon @Tiff_Amazon @Glenn_Amazon @Miguel_Amazon @Cooper_Amazon @Ricardo_Amazon

00
user profile
Seller_y7W9ccUlauftE

File a theft report with the police in the Buyer's area -- include the serial number of the product.

50
user profile
Seller_5aU7Lbdf9sfDs

we can't do anything on it. Amazon is allowing this things to happen.

20
user profile
Seller_srmyWsf5s92lv

Inform the client of the issue via amazons messaging system, Inform them that this has to rectified in a certain amount of time (five days) and if not rectified you will purse legal action and criminal charges for theft, Provide them with the Police report number, And inform them you don't want to take such actions and pursue it however the insurance company requires the police report to be made immediately, And inform them that the charges will be Theft under $5000.00 if its under $5,000.00, Fraud under $5,000.00 and a Federal offense of Mail Fraud under $5,000.00. Also you should inform amazon of the fraud that took place by reporting the buyer, Take photos of everything and send it to them.

20
user profile
Seller_gHUXqAAEwAcB4

Use this as a lesson learned... Amazon staff will not check the status of returned items the same way you will. Don't do FBA for items above a certain threshold. In my case that is 200$. I handle shipping and more importantly, my returns for items above 200$.

Hope this helps avoid this type of situation in the future.

40
user profile
Seller_D57c9c54mb3Lp

Hi. I had similar issue months back where buyer returned different product not matching with serial number on the box. Buyer even opened an A-z claim. But with the message thread and pictoral evidences of the mismatch of serial numbers. The claim was won in my favour.

10
user profile
Seller_WVRGljjwKOlpv

I have a product that is very fragile, customers keep swaping the items because I saw a different FSKU label on the return item. This is a loophole no way for Amazon to prevent from happening unless they change their return policy systemtically. I had to unlist that product sadly.

00
user profile
Seller_jbBO5fX554s05

We sell engine oils etc.. buyers will buy the oil and return THE USED engine oil and amazon doesn't even notice,

they just happily refund the customer, when i talk to support they don't seem to care at all

10
user profile
Seller_7LrAV0m5llaI7

user profile
Seller_jbBO5fX554s05

We sell engine oils etc.. buyers will buy the oil and return THE USED engine oil and amazon doesn't even notice,

they just happily refund the customer, when i talk to support they don't seem to care at all

View post

I have had the same thing but customer has returned used oil filters. The box comes all leaking oil and carcinogenic back from FBA to us. Like what the heck Amazon

20
Follow this discussion to be notified of new activity
user profile
Seller_F0vWfrwVpZ8w6

Fraudulent Return - Product Substitution - FBA

This is FBA and Amazon accepted return. When I received the product back after removal request, I noticed that the serial number on the box does NOT match with what is shown on the product. The product is also broken and out of warranty. It appears buyer had broken laptop and bought a new laptop from me and returned his old broken laptop.

I asked Amazon if Amazon can take action against abusive buyer and reimburse the seller since Amazon should NOT have accepted return. However, their answer is "no". Amazon won't do anything to make it right.

Anyone else had similar issues?

333 views
14 replies
Tags:Return shipment
20
Reply
user profile
Seller_F0vWfrwVpZ8w6

Fraudulent Return - Product Substitution - FBA

This is FBA and Amazon accepted return. When I received the product back after removal request, I noticed that the serial number on the box does NOT match with what is shown on the product. The product is also broken and out of warranty. It appears buyer had broken laptop and bought a new laptop from me and returned his old broken laptop.

I asked Amazon if Amazon can take action against abusive buyer and reimburse the seller since Amazon should NOT have accepted return. However, their answer is "no". Amazon won't do anything to make it right.

Anyone else had similar issues?

Tags:Return shipment
20
333 views
14 replies
Reply
user profile

Fraudulent Return - Product Substitution - FBA

by Seller_F0vWfrwVpZ8w6

This is FBA and Amazon accepted return. When I received the product back after removal request, I noticed that the serial number on the box does NOT match with what is shown on the product. The product is also broken and out of warranty. It appears buyer had broken laptop and bought a new laptop from me and returned his old broken laptop.

I asked Amazon if Amazon can take action against abusive buyer and reimburse the seller since Amazon should NOT have accepted return. However, their answer is "no". Amazon won't do anything to make it right.

Anyone else had similar issues?

Tags:Return shipment
20
333 views
14 replies
Reply
14 replies
14 replies
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user profile
Seller_F0vWfrwVpZ8w6

ID 15814519121

Will moderator be able assist on this issue?

@SEAmod @Tatiana_Amazon @Ka_Amazon

@Robin_Amazon @Cian_Amazon @Tiff_Amazon @Glenn_Amazon @Miguel_Amazon @Cooper_Amazon @Ricardo_Amazon

00
user profile
Seller_y7W9ccUlauftE

File a theft report with the police in the Buyer's area -- include the serial number of the product.

50
user profile
Seller_5aU7Lbdf9sfDs

we can't do anything on it. Amazon is allowing this things to happen.

20
user profile
Seller_srmyWsf5s92lv

Inform the client of the issue via amazons messaging system, Inform them that this has to rectified in a certain amount of time (five days) and if not rectified you will purse legal action and criminal charges for theft, Provide them with the Police report number, And inform them you don't want to take such actions and pursue it however the insurance company requires the police report to be made immediately, And inform them that the charges will be Theft under $5000.00 if its under $5,000.00, Fraud under $5,000.00 and a Federal offense of Mail Fraud under $5,000.00. Also you should inform amazon of the fraud that took place by reporting the buyer, Take photos of everything and send it to them.

20
user profile
Seller_gHUXqAAEwAcB4

Use this as a lesson learned... Amazon staff will not check the status of returned items the same way you will. Don't do FBA for items above a certain threshold. In my case that is 200$. I handle shipping and more importantly, my returns for items above 200$.

Hope this helps avoid this type of situation in the future.

40
user profile
Seller_D57c9c54mb3Lp

Hi. I had similar issue months back where buyer returned different product not matching with serial number on the box. Buyer even opened an A-z claim. But with the message thread and pictoral evidences of the mismatch of serial numbers. The claim was won in my favour.

10
user profile
Seller_WVRGljjwKOlpv

I have a product that is very fragile, customers keep swaping the items because I saw a different FSKU label on the return item. This is a loophole no way for Amazon to prevent from happening unless they change their return policy systemtically. I had to unlist that product sadly.

00
user profile
Seller_jbBO5fX554s05

We sell engine oils etc.. buyers will buy the oil and return THE USED engine oil and amazon doesn't even notice,

they just happily refund the customer, when i talk to support they don't seem to care at all

10
user profile
Seller_7LrAV0m5llaI7

user profile
Seller_jbBO5fX554s05

We sell engine oils etc.. buyers will buy the oil and return THE USED engine oil and amazon doesn't even notice,

they just happily refund the customer, when i talk to support they don't seem to care at all

View post

I have had the same thing but customer has returned used oil filters. The box comes all leaking oil and carcinogenic back from FBA to us. Like what the heck Amazon

20
Follow this discussion to be notified of new activity
user profile
Seller_F0vWfrwVpZ8w6

ID 15814519121

Will moderator be able assist on this issue?

@SEAmod @Tatiana_Amazon @Ka_Amazon

@Robin_Amazon @Cian_Amazon @Tiff_Amazon @Glenn_Amazon @Miguel_Amazon @Cooper_Amazon @Ricardo_Amazon

00
user profile
Seller_F0vWfrwVpZ8w6

ID 15814519121

Will moderator be able assist on this issue?

@SEAmod @Tatiana_Amazon @Ka_Amazon

@Robin_Amazon @Cian_Amazon @Tiff_Amazon @Glenn_Amazon @Miguel_Amazon @Cooper_Amazon @Ricardo_Amazon

00
Reply
user profile
Seller_y7W9ccUlauftE

File a theft report with the police in the Buyer's area -- include the serial number of the product.

50
user profile
Seller_y7W9ccUlauftE

File a theft report with the police in the Buyer's area -- include the serial number of the product.

50
Reply
user profile
Seller_5aU7Lbdf9sfDs

we can't do anything on it. Amazon is allowing this things to happen.

20
user profile
Seller_5aU7Lbdf9sfDs

we can't do anything on it. Amazon is allowing this things to happen.

20
Reply
user profile
Seller_srmyWsf5s92lv

Inform the client of the issue via amazons messaging system, Inform them that this has to rectified in a certain amount of time (five days) and if not rectified you will purse legal action and criminal charges for theft, Provide them with the Police report number, And inform them you don't want to take such actions and pursue it however the insurance company requires the police report to be made immediately, And inform them that the charges will be Theft under $5000.00 if its under $5,000.00, Fraud under $5,000.00 and a Federal offense of Mail Fraud under $5,000.00. Also you should inform amazon of the fraud that took place by reporting the buyer, Take photos of everything and send it to them.

20
user profile
Seller_srmyWsf5s92lv

Inform the client of the issue via amazons messaging system, Inform them that this has to rectified in a certain amount of time (five days) and if not rectified you will purse legal action and criminal charges for theft, Provide them with the Police report number, And inform them you don't want to take such actions and pursue it however the insurance company requires the police report to be made immediately, And inform them that the charges will be Theft under $5000.00 if its under $5,000.00, Fraud under $5,000.00 and a Federal offense of Mail Fraud under $5,000.00. Also you should inform amazon of the fraud that took place by reporting the buyer, Take photos of everything and send it to them.

20
Reply
user profile
Seller_gHUXqAAEwAcB4

Use this as a lesson learned... Amazon staff will not check the status of returned items the same way you will. Don't do FBA for items above a certain threshold. In my case that is 200$. I handle shipping and more importantly, my returns for items above 200$.

Hope this helps avoid this type of situation in the future.

40
user profile
Seller_gHUXqAAEwAcB4

Use this as a lesson learned... Amazon staff will not check the status of returned items the same way you will. Don't do FBA for items above a certain threshold. In my case that is 200$. I handle shipping and more importantly, my returns for items above 200$.

Hope this helps avoid this type of situation in the future.

40
Reply
user profile
Seller_D57c9c54mb3Lp

Hi. I had similar issue months back where buyer returned different product not matching with serial number on the box. Buyer even opened an A-z claim. But with the message thread and pictoral evidences of the mismatch of serial numbers. The claim was won in my favour.

10
user profile
Seller_D57c9c54mb3Lp

Hi. I had similar issue months back where buyer returned different product not matching with serial number on the box. Buyer even opened an A-z claim. But with the message thread and pictoral evidences of the mismatch of serial numbers. The claim was won in my favour.

10
Reply
user profile
Seller_WVRGljjwKOlpv

I have a product that is very fragile, customers keep swaping the items because I saw a different FSKU label on the return item. This is a loophole no way for Amazon to prevent from happening unless they change their return policy systemtically. I had to unlist that product sadly.

00
user profile
Seller_WVRGljjwKOlpv

I have a product that is very fragile, customers keep swaping the items because I saw a different FSKU label on the return item. This is a loophole no way for Amazon to prevent from happening unless they change their return policy systemtically. I had to unlist that product sadly.

00
Reply
user profile
Seller_jbBO5fX554s05

We sell engine oils etc.. buyers will buy the oil and return THE USED engine oil and amazon doesn't even notice,

they just happily refund the customer, when i talk to support they don't seem to care at all

10
user profile
Seller_jbBO5fX554s05

We sell engine oils etc.. buyers will buy the oil and return THE USED engine oil and amazon doesn't even notice,

they just happily refund the customer, when i talk to support they don't seem to care at all

10
Reply
user profile
Seller_7LrAV0m5llaI7

user profile
Seller_jbBO5fX554s05

We sell engine oils etc.. buyers will buy the oil and return THE USED engine oil and amazon doesn't even notice,

they just happily refund the customer, when i talk to support they don't seem to care at all

View post

I have had the same thing but customer has returned used oil filters. The box comes all leaking oil and carcinogenic back from FBA to us. Like what the heck Amazon

20
user profile
Seller_7LrAV0m5llaI7

user profile
Seller_jbBO5fX554s05

We sell engine oils etc.. buyers will buy the oil and return THE USED engine oil and amazon doesn't even notice,

they just happily refund the customer, when i talk to support they don't seem to care at all

View post

I have had the same thing but customer has returned used oil filters. The box comes all leaking oil and carcinogenic back from FBA to us. Like what the heck Amazon

20
Reply
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