Received a Negative Review on a Product that isn't in my Amazon Catalog
Hello,
I recently received a negative review in my account for a product that is not in my own Amazon Catalog but is a product of my brand that is being sold from an authorized reseller. How can I remove this Customer Review from my account? Is the negative review supposed to be in my account even though I am not selling this product?
Thanks,
1 reply
Quincy_Amazon
Hello @Seller_mEbNXBDbLyaHl
Thank you for posting your inquiry to the Forums.
I understand that you have received a review that you believe violate our Community Guidelines. in this case, you can utilize the Report Abuse button next to the review to report it. Please note that you can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
