Account deactivated
We haven't sold any items using this account for the last 3–4 years and it was on the basic plan. We have a different account selling entirely different products. However, two days ago, I received an email from Amazon saying our current active account will be deactivated, apparently because this old account was deactivated due to missing credit card information.
I’ve now submitted the required documents. Does anyone know how long the approval process typically takes to reinstate a deactivated account?
Account deactivated
We haven't sold any items using this account for the last 3–4 years and it was on the basic plan. We have a different account selling entirely different products. However, two days ago, I received an email from Amazon saying our current active account will be deactivated, apparently because this old account was deactivated due to missing credit card information.
I’ve now submitted the required documents. Does anyone know how long the approval process typically takes to reinstate a deactivated account?
8 replies
Seller_0yYhq3ZRg4O6b
@Sarah_Amzn@Ezra_Amazonis this something either of you can help. I'd greatly appreciate if you could help
Seller_0yYhq3ZRg4O6b
We received the following message from amazon today without Amazon providing any details regarding what we did wrong.
As I said earlier this account hasn't been active for the past 3-4 years. So I'm not sure what to do next from here?
Does anyone have any idea what we can do?
Hello,
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
Why is this happening?Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.
Please review Amazon policy regarding Account Health by visiting "Monitor your account health":
https://sellercentral.amazon.co.uk/gp/help/G200205250
You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
https://sellercentral-europe.amazon.com/gp/help/G1801
We may not respond to further emails about this issue.
Amazon.co.uk
Seller_M3KFl73YE6wg8
[Moderator Edit: removed personal solicitations]
Abella_AMZ
Hello @Seller_0yYhq3ZRg4O6b,
This is Abella from Amazon to assist you.
From the above post I understand that you are concerned about the account reactivation.
However, two days ago, I received an email from Amazon saying our current active account will be deactivated, apparently because this old account was deactivated due to missing credit card information.
I’ve now submitted the required documents.
I understand that Amazon requested your credit card information for the verification process, which you submitted a few days ago.
Upon reviewing your latest performance notification, it appears that you have not passed the verification process.
Please note that verification decisions are final and are based on the information and documentation we received from you.
There are several reasons why we may have declined to open your account, such as our inability to verify your identity as required.
Additionally, providing incomplete or inaccurate information is a common reason for unsuccessful verification.
You can review "Amazon Business Solution Agreement" policy for the same.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
