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Seller_iBBg2u3RlFGBY

FBM Return Reason: "Wrong item was sent", Customer Comment: "I bought the wrong product"

who pays for return shipping? oh thats right, i do. Its a heavy 50lb item so ofcourse they dont want to pay for return shipping.

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Seller_iBBg2u3RlFGBY

FBM Return Reason: "Wrong item was sent", Customer Comment: "I bought the wrong product"

who pays for return shipping? oh thats right, i do. Its a heavy 50lb item so ofcourse they dont want to pay for return shipping.

img
Manage Buyer Experience
Tags:Return shipment
00
9 views
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1 reply
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Quincy_Amazon
In reply to: Seller_iBBg2u3RlFGBY’s post

Hello @Seller_iBBg2u3RlFGBY

Thank you for posting to the Forums.

If the order was refunded to the buyer on your behalf by Amazon via Refund at First Scan, you can file a SAFE-T Claim to request reimbursement for the return shipping costs. For an order where you are initiating the refund, you can charge a restocking fee based on the guidelines provided here.

Regards,

Quincy_Amazon

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Seller_iBBg2u3RlFGBY

FBM Return Reason: "Wrong item was sent", Customer Comment: "I bought the wrong product"

who pays for return shipping? oh thats right, i do. Its a heavy 50lb item so ofcourse they dont want to pay for return shipping.

img
9 views
1 reply
Manage Buyer Experience
Tags:Return shipment
00
Reply
user profile
Seller_iBBg2u3RlFGBY

FBM Return Reason: "Wrong item was sent", Customer Comment: "I bought the wrong product"

who pays for return shipping? oh thats right, i do. Its a heavy 50lb item so ofcourse they dont want to pay for return shipping.

img
Manage Buyer Experience
Tags:Return shipment
00
9 views
1 reply
Reply
user profile

FBM Return Reason: "Wrong item was sent", Customer Comment: "I bought the wrong product"

by Seller_iBBg2u3RlFGBY

who pays for return shipping? oh thats right, i do. Its a heavy 50lb item so ofcourse they dont want to pay for return shipping.

img
Manage Buyer Experience
Tags:Return shipment
00
9 views
1 reply
Reply
1 reply
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Quincy_Amazon
In reply to: Seller_iBBg2u3RlFGBY’s post

Hello @Seller_iBBg2u3RlFGBY

Thank you for posting to the Forums.

If the order was refunded to the buyer on your behalf by Amazon via Refund at First Scan, you can file a SAFE-T Claim to request reimbursement for the return shipping costs. For an order where you are initiating the refund, you can charge a restocking fee based on the guidelines provided here.

Regards,

Quincy_Amazon

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user profile
Quincy_Amazon
In reply to: Seller_iBBg2u3RlFGBY’s post

Hello @Seller_iBBg2u3RlFGBY

Thank you for posting to the Forums.

If the order was refunded to the buyer on your behalf by Amazon via Refund at First Scan, you can file a SAFE-T Claim to request reimbursement for the return shipping costs. For an order where you are initiating the refund, you can charge a restocking fee based on the guidelines provided here.

Regards,

Quincy_Amazon

00
user profile
Quincy_Amazon
In reply to: Seller_iBBg2u3RlFGBY’s post

Hello @Seller_iBBg2u3RlFGBY

Thank you for posting to the Forums.

If the order was refunded to the buyer on your behalf by Amazon via Refund at First Scan, you can file a SAFE-T Claim to request reimbursement for the return shipping costs. For an order where you are initiating the refund, you can charge a restocking fee based on the guidelines provided here.

Regards,

Quincy_Amazon

00
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