received an error mail even though my country of origin is correct

i got such a mail from amazon au, i don't know where to change my country of origin. also everything seems to be available and active in my account.

Can you help with this?

my case id 3011488103

We have reviewed the documents that you provided, but we could not complete the verification of your identity. As a result, your case will be closed, and your account will not be activated.

Why is this happening?

The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided.