Sending the wrong item
what is the best thing to do if i have already sent the incorrect item by mistake.?
should i wait and see if customer complains which i do not really want, do i send a message or do i ask amazon to step in?
Sending the wrong item
what is the best thing to do if i have already sent the incorrect item by mistake.?
should i wait and see if customer complains which i do not really want, do i send a message or do i ask amazon to step in?
Seller_uFiGbHvMgxhrR
I did this once. I was in a rush and have 2 similar items and the SKU code is also similar. They both sell for about £40-£45. I didn’t notice until after it was posted and I went onto the dispatched section to confirm it.
As soon as I realised, I packed the correct item and put a note to the customer in the 2nd packet that I had made a mistake and sent the wrong item, I apologised for my error and said as a goodwill gesture for my mistake that they should keep the first item. (I also messaged via the Amazon system - but wasn’t 100% sure that they’d get it - hence sending the 2nd packet with the correct item as soon as I realised).
I didn’t hear back from my message, but I also didn’t get a complaint / any feedback - negative or positive.
Lesson learned from that costly experience to not rush and make sure I’m packing the correct item 
16 replies
Seller_saK5Ah2SaNYjL
Contact the customer to inform them of the error, then send the correct item ASAP.
Seller_saK5Ah2SaNYjL
So you’ve sent more than one wrong item? I’m confused.
Seller_DROodOAYHftnc
No, it is not their problem - what would you expect them to do ? - you need to sort it out (sorry if that sounds harsh - don’t mean to).
Seller_77IcbQKVGdZo0
I did this last week by mistake. Some of my items are very similar and are exactly the same design but just different wording on the front.
I realised the next day that I had sent the wrong item as I was just reviewing the previous day sales and realised I made a mistake. I just sent the customer a quick message and popped the correct item in the post for them. I lost out on the postage and the item that I had sent incorrectly but that is entirely my fault and it is only cheap anyway.
You should be proactive in this kind of situation. If you know you made a mistake don’t sit on it as most customers will be understanding if you sort it out.
If you do sit on it you increase the chance of bad feedback or an A-Z.
Winston_Amazon
Hey @101karen1,
Hope all the wonderful posts here helped you out, please keep us updated on how it goes!
Seller_uFiGbHvMgxhrR
I did this once. I was in a rush and have 2 similar items and the SKU code is also similar. They both sell for about £40-£45. I didn’t notice until after it was posted and I went onto the dispatched section to confirm it.
As soon as I realised, I packed the correct item and put a note to the customer in the 2nd packet that I had made a mistake and sent the wrong item, I apologised for my error and said as a goodwill gesture for my mistake that they should keep the first item. (I also messaged via the Amazon system - but wasn’t 100% sure that they’d get it - hence sending the 2nd packet with the correct item as soon as I realised).
I didn’t hear back from my message, but I also didn’t get a complaint / any feedback - negative or positive.
Lesson learned from that costly experience to not rush and make sure I’m packing the correct item
Seller_tRuvBEHDedp4q
Id be very surprised if any seller has not made the mistake at some point of sending wrong item for a host of reasons - similar item, rushing, popping wrong label on parcel etc
All you can do is like everyone has said, send correct item asap and either include a pre-paid label so they can return wrong item or just tell them to keep it.
