Need Advice! Some of my items have suddenly been removed due to “Food and Product Safety Issues”
Hello
I'm reaching out for help because I'm at a loss and I'm hoping that someone has been in a similar situation or that Amazon will take notice.
Some of my battery products were taken off the shelves on May 20th. The reason was a violation of “Food and Product Safety Issues”. After I filed a complaint, Amazon refused to review any of my paperwork, citing that the products were prohibited from being sold on Amazon due to safety concerns, and simply stated that the products were prohibited.
Despite the fact that my product has the appropriate safety compliance certification documentation, Amazon continues to take down my product, and I know others in the community have experienced similar situations. Have any of you resolved similar issues? How did you get Amazon to re-evaluate? Any tips on how to get them to actually look at my evidence and get my products back on the shelves?
Case id:17854215421
Any suggestions, contacts or next steps would be appreciated.
Amazon, if you're reading this, hopefully you can offer solutions as we try to do the right thing here.
Thanks.
Need Advice! Some of my items have suddenly been removed due to “Food and Product Safety Issues”
Hello
I'm reaching out for help because I'm at a loss and I'm hoping that someone has been in a similar situation or that Amazon will take notice.
Some of my battery products were taken off the shelves on May 20th. The reason was a violation of “Food and Product Safety Issues”. After I filed a complaint, Amazon refused to review any of my paperwork, citing that the products were prohibited from being sold on Amazon due to safety concerns, and simply stated that the products were prohibited.
Despite the fact that my product has the appropriate safety compliance certification documentation, Amazon continues to take down my product, and I know others in the community have experienced similar situations. Have any of you resolved similar issues? How did you get Amazon to re-evaluate? Any tips on how to get them to actually look at my evidence and get my products back on the shelves?
Case id:17854215421
Any suggestions, contacts or next steps would be appreciated.
Amazon, if you're reading this, hopefully you can offer solutions as we try to do the right thing here.
Thanks.
3 replies
Seller_2tMHescKwGdPI
I'm facing the same issue. It's been half a month, and Amazon still hasn't provided us with a solution to the problem.
Seller_4zBzdtgCyS9EI
Nothing you can do. Dozens of these have been posted. Mods always reply with the same thing, nothing you can do and they wont accept any paperwork. personally, I suspect it may be due to customer reviews for some or all of these recent take downs.
Cooper_Amazon
Good Evening @Seller_hVQApVK4rTexK,
Thank you for reaching out to us on the Seller Forums. Apologies that you are going through this experience. It does not appear you are the only one as we have seen multiple sellers on the forums recently reach out about their ASINs recently removed for Product and Food Safety violations.
I have gone ahead and escalated internally to see if there are any additional details I can provide. As soon as I have any additional updates I will reach out to you here. Thank you for your understanding and have a good night.
Sincerely, Cooper_Amazon
