Shipment Performance Problem- Not our boxes
@TaylorR_Amazon,
Can you help look into this? We have had this same shipment performance issue come up over 20 times; sometimes the cases have been successfully disputed, but sometimes not. We are trying to get to the root cause of WHY this keeps happening.
We repeatedly receive a Shipment Performance Problem notification stating that the "Shipment ID was not included or is unscannable on one or more shipping boxes" whenever we ship to Amazon location ABE8 (Florence, New Jersey).
These shipment performance problems show an image in the details that are NOT OUR BOXES. We are confused as to what is happening at this one fulfillment center that keeps causing this performance problem to come up. We suspect that there is an ID mix up going on with the shipment UI from another account. We believe this is a glitch with Amazon that they are somehow associating boxes with us that are not ours.
Summary of issue:
- Account: TapeManBlue|United States
- Issue Notification: Shipment Performance Problem; Shipment ID was not included or is unscannable on one or more shipping boxes
- Images provided in the issue details are not our boxes (screen shots attached)
- Problem ONLY occurs for shipments that are shipping to fulfillment center ABE8
Example 1 (most current)
- FBA17VZNSJ6P
- Amazon Reference ID: 3W5J294A
- ARN: 28529109861
- Carrier: Estes Express Lines
- Case ID: 15419662331 (case was closed and rejected. Opened new case 15457532441)
Some add'l examples of successfully resolved cases:
- 14178933951
- 14111513731
- 14026055751
- 13912004711
- 13261793851
Shipment Performance Problem- Not our boxes
@TaylorR_Amazon,
Can you help look into this? We have had this same shipment performance issue come up over 20 times; sometimes the cases have been successfully disputed, but sometimes not. We are trying to get to the root cause of WHY this keeps happening.
We repeatedly receive a Shipment Performance Problem notification stating that the "Shipment ID was not included or is unscannable on one or more shipping boxes" whenever we ship to Amazon location ABE8 (Florence, New Jersey).
These shipment performance problems show an image in the details that are NOT OUR BOXES. We are confused as to what is happening at this one fulfillment center that keeps causing this performance problem to come up. We suspect that there is an ID mix up going on with the shipment UI from another account. We believe this is a glitch with Amazon that they are somehow associating boxes with us that are not ours.
Summary of issue:
- Account: TapeManBlue|United States
- Issue Notification: Shipment Performance Problem; Shipment ID was not included or is unscannable on one or more shipping boxes
- Images provided in the issue details are not our boxes (screen shots attached)
- Problem ONLY occurs for shipments that are shipping to fulfillment center ABE8
Example 1 (most current)
- FBA17VZNSJ6P
- Amazon Reference ID: 3W5J294A
- ARN: 28529109861
- Carrier: Estes Express Lines
- Case ID: 15419662331 (case was closed and rejected. Opened new case 15457532441)
Some add'l examples of successfully resolved cases:
- 14178933951
- 14111513731
- 14026055751
- 13912004711
- 13261793851
5 replies
Seller_rI7BZIczK8iAC
I have no real solution but a proposition: when you create a shipping plan and see that the delivery address is again ABE8, don't finish that shipping plan and wait an hour or two. then create a new shipping plan and most probably another location will show up. Then delete the previous shipping plan.
Seller_HwHXCdXjkCVmY
@Topher_Amazon @TaylorR_Amazon any help on this? This has become a serious issue that has been going on for a year now. We are very close the ABE8, so it is hard to avoid this fulfillment center.
