Video Call Appointment Issue
Hi, I have created a UK based account, but somehow US account was also enabled or created which I was unaware of. Now Amazon is asking to verify the US account by a video call, so regarding that I have received an email to book a time for a video call for US account verification. I did fill the form with possible three dates and all the dates have gone, but I did not receive any email to confirm the time and a link for a call.
I did twice this step but no response. Is there anyone here can please guide me what I need to do next to get arranged a video call for account verification?
Kind Regards,
Video Call Appointment Issue
Hi, I have created a UK based account, but somehow US account was also enabled or created which I was unaware of. Now Amazon is asking to verify the US account by a video call, so regarding that I have received an email to book a time for a video call for US account verification. I did fill the form with possible three dates and all the dates have gone, but I did not receive any email to confirm the time and a link for a call.
I did twice this step but no response. Is there anyone here can please guide me what I need to do next to get arranged a video call for account verification?
Kind Regards,
9 replies
Sarah_Amzn
Hello @Seller_J1Uae1PtnnFwi,
I will check with the partner team and let you know as soon as I have an update.
Kind regards,
Sarah.
Sarah_Amzn
Hello again @Seller_J1Uae1PtnnFwi,
The partner team should have sent a new email with the meeting ID link.
Can you check and confirm you have received it?
Kind regards,
Sarah.
