FBM Amazon.com International Purchases - Duties/Taxes/Fees
Hi everyone,
I've had some trouble finding a clear case on Google or on Seller Forums. If I could get a word from an admin, it would clarify things. I know international customers purchasing on Amazon.com are responsible to respect import laws from their country and for duties/taxes/brokerage fees. BUT what happens when a package is refused and they open an A-Z claim?
Here's the situation:
- We're selling FBM on Amazon.com and we sometimes sell outside of Canada/USA.
- In this case, our seller is in Greece. VAT was not charged by Amazon.
- We shipped the product with UPS and the customer refused the delivery and refused to pay duties.
- Sending the product back to us is 213.23$ CAD - this is not a possibility.
- We will end up assuming the brokerage/duties either way - UPS always charge our account.
Now my question is: Are we covered by Amazon in any way if the customer doesn't comply with Amazon's policies about international orders and opens an A-Z claim? Sometimes we cannot even retreive the package depending on the country. What's the best way to resolve this from a seller's perspective?
On "The Bay", sellers are 100% protected from those situations. What about Amazon?
A.
FBM Amazon.com International Purchases - Duties/Taxes/Fees
Hi everyone,
I've had some trouble finding a clear case on Google or on Seller Forums. If I could get a word from an admin, it would clarify things. I know international customers purchasing on Amazon.com are responsible to respect import laws from their country and for duties/taxes/brokerage fees. BUT what happens when a package is refused and they open an A-Z claim?
Here's the situation:
- We're selling FBM on Amazon.com and we sometimes sell outside of Canada/USA.
- In this case, our seller is in Greece. VAT was not charged by Amazon.
- We shipped the product with UPS and the customer refused the delivery and refused to pay duties.
- Sending the product back to us is 213.23$ CAD - this is not a possibility.
- We will end up assuming the brokerage/duties either way - UPS always charge our account.
Now my question is: Are we covered by Amazon in any way if the customer doesn't comply with Amazon's policies about international orders and opens an A-Z claim? Sometimes we cannot even retreive the package depending on the country. What's the best way to resolve this from a seller's perspective?
On "The Bay", sellers are 100% protected from those situations. What about Amazon?
A.
2 replies
Seller_AXC06kcsKI1qG
YOu ask::What's the best way to resolve this from a seller's perspective?
Stop offering International shipping.
Figure for yourself if it's worth it.
- how many orders do we actually get internationally.
- how much money do we make on these orders.
- if an order gets lost how much are we losing
SEAmod
Hello @Seller_xZYsoIxkRAL2B
Thank you for visiting the seller forums. @Seller_AXC06kcsKI1qGhas provided solid advice. Figure out if it is profitable for you to offer international sales from Amazon.com, and make a profit doing so. Then you can use that information to guide you in deciding what you want to do going forward.
Good luck, and thank you for selling on Amazon!
