VTR hit when using fulfilment by amazon?
why is there a vtr hit when using amazon to fulfil orders? what carrier should i pick when using fulfillment by amazon services? You can track your issue at Case ID: 15366278011
VTR hit when using fulfilment by amazon?
why is there a vtr hit when using amazon to fulfil orders? what carrier should i pick when using fulfillment by amazon services? You can track your issue at Case ID: 15366278011
4 replies
Seller_7LrAV0m5llaI7
There isn't. VTR is only for seller fulfilled orders for sellers doing their own shipping.
If you're using FBA, it's all taken care of for you, you don't have to pick anything, Amazon automatically sends the tracking info and carrier to your customer.
If you're using MCF (multi channel fulfillment) for your inventory to get Amazon to ship on other platforms, just keep an eye on when the order ships and Amazon will show you the carrier and tracking number, I believe they also email you the information when it ships too.
Lucre_Amzn
Hello @Seller_J1JABejMQyJlp
Thank you very much for reaching out in Amazon forums, this is Lucre, and I'll be glad to assist.
I understand you would like to know why your VTR was impacted in one of your recent orders.
I checked the case ID you shared to access more information and was able to confirm that the order ending in 5046 isn't an FBA order but a seller fulfilled order.
The carrier that you used to ship this order isn't an Amazon integrated carrier, which has an impact in the VTR metric.
Please review the below information to find the Amazon integrated carriers and prevent this issue from happening again:
Hope this clarifies your question. If you need additional assistance, please let me know.
Regards,
Lucre_Amazon
Seller_J1JABejMQyJlp
I used mcf to fulfill an Amazon order but Amazon isn’t an official carrier for Amazon! That just doesn’t make sense.
Seller_7LrAV0m5llaI7
What doesn't make sense is why you used Amazon MCF to fulfill an Amazon FBM order
