Requesting removal of Product Review From Seller Feedback
Hello Team,
@Daryl_Amazon@Ricardo_Amazon
Order id - 702-6605643-7820260
Seller Feedback - "Table came with scratches on the tabletop. Seems it was damaged in transit."
We Kindly request that you remove the "Seller Feedback" which is a product review for a dining table customer who has received from us. The customer clearly states that the product(table) came scratched, which has nothing to do with Seller Feedback and is a "Product Review".
We kindly request you to remove this review as per the Amazon Guideline of:
As buyer feedback is a direct reflection of their Amazon shopping experience, we can only remove feedback for these reasons:
- Contains obscene language
- Contains seller-specific, personally identifiable information
- Entire feedback comment is a product review
- Entire feedback comment is about fulfilment or customer service for an order fulfilled by Amazon
We have also attached the screenshot of the review given by the customer and the Amazon Guideline screenshot as well on behalf of which we are requesting you to remove the review.
We had also opened up a case for the removal of the review but they were denied within a minute of opening up a case.
Case ID - ID 16846935101
Thank you
Requesting removal of Product Review From Seller Feedback
Hello Team,
@Daryl_Amazon@Ricardo_Amazon
Order id - 702-6605643-7820260
Seller Feedback - "Table came with scratches on the tabletop. Seems it was damaged in transit."
We Kindly request that you remove the "Seller Feedback" which is a product review for a dining table customer who has received from us. The customer clearly states that the product(table) came scratched, which has nothing to do with Seller Feedback and is a "Product Review".
We kindly request you to remove this review as per the Amazon Guideline of:
As buyer feedback is a direct reflection of their Amazon shopping experience, we can only remove feedback for these reasons:
- Contains obscene language
- Contains seller-specific, personally identifiable information
- Entire feedback comment is a product review
- Entire feedback comment is about fulfilment or customer service for an order fulfilled by Amazon
We have also attached the screenshot of the review given by the customer and the Amazon Guideline screenshot as well on behalf of which we are requesting you to remove the review.
We had also opened up a case for the removal of the review but they were denied within a minute of opening up a case.
Case ID - ID 16846935101
Thank you
2 replies
Seller_7LrAV0m5llaI7
This is shipping damage, not a product review.
Josh_Amazon
Hello @Seller_iFzXrqb0ohzg8,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your concern regarding the feedback for Order ID 702-6605643-7820260 and have reviewed your case (ID: 16846935101). While I appreciate your perspective, this feedback appears to be about the condition in which the item was received, which is part of the overall shopping experience and shipping process. It is not solely a product review, but rather reflects the buyer's experience with receiving a damaged item.
For more information about feedback removal criteria, please visit: Can Amazon remove buyer feedback?
If you believe there are other grounds for removal that align with our feedback removal policies, you're welcome to submit another removal request through the Feedback Manager.
Best regards,
-Josh
