Dear Seller Community

I’m reaching out for advice on a frustrating issue with Amazon FBA. My shipment dates from January 2025 , containing 197 units across multiple ASINs, was delivered to Amazon's Northampton, GB, fulfillment center on January 9, 2025, via UPS ). However, Amazon has not received the inventory, and despite multiple attempts to resolve this, I have not received any reimbursement.

I have opened 5 seperate cases and 1 is still opens as most of these have been closed or merged into 1 without providing a solution.

In response to Amazon's requests, I have provided:

• Invoices for all items in the shipment.
• Additional invoices for related shipments 2 seperate shipments, as requested on March 28, 2025, to verify total purchased units.
• Photographic evidence of each SKU prepped, packed, and the sealed box with a warning label.
• Proof of delivery from UPS.

Despite submitting all this documentation, including the additional invoices on April 17, 2025, I have not received any update or response from Amazon since March 28, 2025.

I even escalated the issue to Amazon's CEO, Andy Jassy, but the response was to refer back to case that is open and provide the additional invoices, which I have already done.

This situation is causing significant financial strain, as the missing inventory is valued at over £1,400, and the lack of resolution is impacting my business operations. Additionally, managing this issue has been particularly challenging due to my ADHD, which makes dealing with uncertainty and lack of closure very stressful.

I would greatly appreciate any advice or suggestions from the community on how to proceed. Specifically:

• Is there a better way to present the invoices or documentation to Amazon? Perhaps a summary or reconciliation of purchased versus claimed units?
• Are there specific keywords or phrases I should use when communicating with Seller Support to get their attention?
• Has anyone successfully resolved a similar issue, and if so, what steps did you take? Did you use any particular strategies like calling support or using social media?
• Are there any third-party services or tools that can help with FBA reimbursement claims? I've heard of services like Getida; are they effective?
• At what point should I consider legal action or other forms of escalation?

Thank you in advance for your help and insights.

Best regards,