Company Using a Generic Product as Theirs and Then Complaining Others Who ME TOO
I have had warning from Amazon as a Private Label company complaining that I am using counterfeit products while using their listing. However, I am using a generic product just like theirs, and they do not even have a logo and company name in the picture. So can someone claim a generic product as theirs?
Company Using a Generic Product as Theirs and Then Complaining Others Who ME TOO
I have had warning from Amazon as a Private Label company complaining that I am using counterfeit products while using their listing. However, I am using a generic product just like theirs, and they do not even have a logo and company name in the picture. So can someone claim a generic product as theirs?
4 replies
Seller_r2MjlmVsJXxxd
It has been violated due to its similarity. You need to send a message to Amazon and the violating brand.
Seller_ZJhFeE3tNKzfh
Amazon updated their Generic Product Policy in October. The key bit is in bold. It's been assumed that you can no longer add to a Generic listing now. Though the below would suggest you shouldn't have been able to add an offer in the first place. It's possible though it only applies to Generic listings created since October 2023.
"Generic products are unbranded products that do not belong to any identifiable brand, and should use the string “generic” for the brand name field when creating a new listing. If you create a new product listing with the brand name “generic” or its local translation, other sellers won’t be able to make product detail page changes or add offers. This helps customers differentiate among similar-looking generic products.
If you try to change a product detail page for or add offers on another seller’s generic product, you’ll receive a listing error. You will then be guided to create a new product in Add Products."
Seller_OM4BK6pjqIuuR
do they have a manufacturer on the ASIN and is your product the same manufacturer? If not theres no guarantee the products are identical and that may be why
Ash_AMZ
Hi @Seller_sP7w52HrK8GNX,
Ash here to assist .
It has been understood that you need help to clear the Intellectual proproperty violations on our Account Health page.
To help you better, kindly share the impacted Asin along with the performance notification on this thread.
Please click here to learn more on the Amazon intellectual property policy.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
