Amazon has lost a complete FBA shipment and has refused to help further as I cannot provide an invoice showing where I purchased the products. However I am the manufacturer?
Amazon has lost a complete FBA shipment of ours and has now refused to help further as we cannot provide an invoice showing where I purchased the products.
I am however the sole manufacturer and sole owner of my business, products and brand.
I have explained repeatedly to seller support that I am the manufacturer, and we produce all our products ourselves from the design stage to full manufacture. We don't therefore have an invoice showing any purchase, as we manufacture the products!
The shipment was tracked and safely delivered to Amazon. I have also provided a packing list, numerous other documents and all my business details, etc. We have shipped hundreds of FBA shipments over 15 years.
But seller support has now simply completely refused to help and just states over and over that they won't help further or reimburse me for the missing shipment as I cannot provide the requested paperwork showing where I bought them.
Is it just me, or is selling on Amazon becoming ever more impossible/unviable? What has happened to common sense and logic? And why is Amazon no longer supporting and helping its business sellers?
Any help would be much appreciated. Jason
Amazon has lost a complete FBA shipment and has refused to help further as I cannot provide an invoice showing where I purchased the products. However I am the manufacturer?
Amazon has lost a complete FBA shipment of ours and has now refused to help further as we cannot provide an invoice showing where I purchased the products.
I am however the sole manufacturer and sole owner of my business, products and brand.
I have explained repeatedly to seller support that I am the manufacturer, and we produce all our products ourselves from the design stage to full manufacture. We don't therefore have an invoice showing any purchase, as we manufacture the products!
The shipment was tracked and safely delivered to Amazon. I have also provided a packing list, numerous other documents and all my business details, etc. We have shipped hundreds of FBA shipments over 15 years.
But seller support has now simply completely refused to help and just states over and over that they won't help further or reimburse me for the missing shipment as I cannot provide the requested paperwork showing where I bought them.
Is it just me, or is selling on Amazon becoming ever more impossible/unviable? What has happened to common sense and logic? And why is Amazon no longer supporting and helping its business sellers?
Any help would be much appreciated. Jason
14 replies
Seller_FQHkqHJI5SqTh
As daft as it might seem, but I believe it's worked in the past, is have your manufacturing department invoice your sales department.
I'm pretty sure I've seen threads where this ploy has been used.
Seller_7pTs15IYXmTOB
Sorry if I sound ignorant but if you don't have any form of invoice, including the kind @Seller_FQHkqHJI5SqTh suggests, how do you submit documents to tax?
Seller_MT8rt0A2OpbCx
The invoices that a manufacturing company receives, and posts to their accounts, would be for raw materials and components, but not for the finished articles, Those invoices may have no reference to the items sent to Amazon, The invoice prices would probably bear no relation to the finished item e.g. the invoice could be for 2 trees @ £500, which they carve into 1,000 wooden squirrels with nuts to sell @ £20. They would also be a small proportion of the costs, with the majority being labour for the design, machining, assembly, QC, etc. There would be no reason for the company to invoice itself, apart from, as @Seller_FQHkqHJI5SqTh suggests, to get round the OPs problem.
If all else fails, a letter before action to Amazon may work, followed by small claims court if it doesn't. There seems to be more reports of FBA consignments going missing on here. Amazon need to take ownership of the problem and not just brush it under the carpet, knowing most sellers will just accept it is part of selling on Amazon. It shouldn't be and Amazon should not be allowed to get away with it, but take responsibility, find the problem and fix it.
Seller_VHHjXRfBGam7u
There are third parties that provide services that are very effective in this area for claiming for own branded shipments when missing in full or part at FBA. Google is your friend perhaps
Seller_KZISAYucwNubp
We manufacture our own products and had something similar happen a few years ago. We issued an internal invoice from production to sales at our wholesale rates and used that.
Seller_finwZ2qhA0Ats
This happened to me but 3 months later they found it and added it to my fba inventory.
