HELLPP URGENT(ACCOUNT DEACTIVATED)
Hello fellow Amazon sellers,
I’m reaching out to the community for feedback on my Plan of Action, which I’ve prepared in response to a recent suspension due to listing violations. Any advice or suggestions you could provide would be greatly appreciated, as I am looking to ensure full compliance and avoid similar issues in the future.
Summary of the Issue:
My Amazon seller account encountered significant issues due to a combination of a personal loss and complications with a wholesaler, leading to inadvertent listing violations. Specifically, some products did not match the detail page as required by Amazon’s policies, which led to the suspension.
Plan of Action:
Root Cause:
I violated Amazon’s product matching guidelines by listing items that did not accurately match the detail page. Here is the link to the policy for reference: Amazon Product Matching Guidelines.
Corrective Actions Taken:
Inventory Removal: Removed all inventory related to the affected ASINs immediately upon notification.
Listing Deletion: Deleted the erroneous listings from my catalog.
Brand Communication: Attempted to rectify the issue by contacting the brand directly through the email Amazon provided, though I received no response.
Preventative Measures:
Supplier Verification Process: Implemented a stringent process including verifying potential suppliers’ partnerships with Amazon.
Document Verification: All future purchases will require verifiable invoices that meet Amazon’s standards.
Ongoing Training: Utilizing Amazon Seller University to improve our team’s ability to detect fraud, evaluate suppliers, and adhere to listing policies.
Revision of Partnerships:
Rethinking partnerships to ensure all are verified and approved by Amazon Seller Support before establishing or continuing.
Personal Note:
The challenges were compounded by a personal loss that affected my operational oversight temporarily.
Invoices:
Unable to provide invoices for the disputed listings as unable to obtain them from the wholesellers as no replying back to me .ps i have stopped doing all bussiness with the wholeseller
I’m fully committed to resolving these issues and ensuring compliance with Amazon's high standards. I’d love to hear from anyone who has faced similar challenges or has insights into strengthening a Plan of Action. What has worked for you in reactivating your account?
Thank you for your support and looking forward to your valuable insights!
Best regards,
HELLPP URGENT(ACCOUNT DEACTIVATED)
Hello fellow Amazon sellers,
I’m reaching out to the community for feedback on my Plan of Action, which I’ve prepared in response to a recent suspension due to listing violations. Any advice or suggestions you could provide would be greatly appreciated, as I am looking to ensure full compliance and avoid similar issues in the future.
Summary of the Issue:
My Amazon seller account encountered significant issues due to a combination of a personal loss and complications with a wholesaler, leading to inadvertent listing violations. Specifically, some products did not match the detail page as required by Amazon’s policies, which led to the suspension.
Plan of Action:
Root Cause:
I violated Amazon’s product matching guidelines by listing items that did not accurately match the detail page. Here is the link to the policy for reference: Amazon Product Matching Guidelines.
Corrective Actions Taken:
Inventory Removal: Removed all inventory related to the affected ASINs immediately upon notification.
Listing Deletion: Deleted the erroneous listings from my catalog.
Brand Communication: Attempted to rectify the issue by contacting the brand directly through the email Amazon provided, though I received no response.
Preventative Measures:
Supplier Verification Process: Implemented a stringent process including verifying potential suppliers’ partnerships with Amazon.
Document Verification: All future purchases will require verifiable invoices that meet Amazon’s standards.
Ongoing Training: Utilizing Amazon Seller University to improve our team’s ability to detect fraud, evaluate suppliers, and adhere to listing policies.
Revision of Partnerships:
Rethinking partnerships to ensure all are verified and approved by Amazon Seller Support before establishing or continuing.
Personal Note:
The challenges were compounded by a personal loss that affected my operational oversight temporarily.
Invoices:
Unable to provide invoices for the disputed listings as unable to obtain them from the wholesellers as no replying back to me .ps i have stopped doing all bussiness with the wholeseller
I’m fully committed to resolving these issues and ensuring compliance with Amazon's high standards. I’d love to hear from anyone who has faced similar challenges or has insights into strengthening a Plan of Action. What has worked for you in reactivating your account?
Thank you for your support and looking forward to your valuable insights!
Best regards,
4 replies
Seller_QuM1AZgzfU9x4
You have a long response that only really says you deleted the listings and have been ghosted by your supplier.
For the root cause they don't want you tell them what they already know (mismatch between products and listings), they want you to tell them how and why it happened. It is important because from their perspective you can't stop doing something if you don't know why it happened in the first place.
If i had to hazard a guess as to what happened, i'd say that you found a supplier of generic / unbranded goods and then found the same items on Amazon and listed on them not realising those listings were branded. If that's the case then you do need to give them more detail about how you understand how brands work, how to identify which listings you can join and which you can't etc.
Winston_Amazon
Hey there @Seller_XFuj0qqayYeDN,
What was the notification that you received about your account?
Ash_AMZ
Hello @Seller_XFuj0qqayYeDN,
Ash here to assist. Thanks for sharing the plan of actions .
It has bee understood that you need help with your account reactivation.
As requested by @Winston_Amazon, kindly share the deactivation notification over this thread.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
